At a Glance
- Tasks: Support students and staff with queries, providing top-notch service across our campuses.
- Company: Join the University of East London, a leader in innovative education since 1898.
- Benefits: Enjoy a competitive salary, inclusive culture, and excellent work environment.
- Other info: Be part of a diverse community committed to positive change and career growth.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic team.
- Qualifications: Strong interpersonal skills and a passion for supporting others in higher education.
The predicted salary is between 35454 - 49636 £ per year.
Salary: From £35,454 per annum inclusive of London Weighting
Location: University Square
Post Type: Full Time, Fixed Term (12 months)
Closing Date: Friday 28 November 2025
Interview Date: Monday 08 December 2025
Reference: 092S2025
About Us: We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
About The Job: The post holder will work in the Student Hub within the Student Services directorate, providing outstanding front-facing services, administrative and CRM support, and contact centre support for all student and staff queries across our three campuses. The role is situated in a shared office environment/front desk setting and requires a proactive, flexible, collegiate, and cooperative approach. Cover for other team members and other duties within the scope, spirit, and purpose of the job are also expected.
Main Areas Of Work:
- Work as part of a multi-disciplinary team to ensure delivery of a high-performance, resilient service that meets institutional and statutory standards.
- Staff the Student Hub service across all channels and handle the full range of student queries, diagnosing and resolving issues at first line and refocusing to specialist services when required.
- Direct students to relevant drop-in services or schedule appointments.
- Represent the Student Hub at various committees, including Course Committees.
- Liaise with temporary staff in welcoming students, guiding them through services and offering support for self-service systems.
About You: Professionalism and personal integrity, excellent interpersonal skills, and the ability to network sensitively with staff and students. Strong working relationships with key stakeholders across the University to align processes and systems with business and statutory requirements. Good knowledge and experience of the student lifecycle, the types of support needs in HE, and the governance structures in place. Good organisational and time-management skills, the ability to work independently, and proven capability to manage a varied workload and meet deadlines.
Benefits Package: At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.
Equal Opportunities: UEL is an inclusive equal opportunities employer and is proud of its Equality, Diversity and Inclusivity achievements, including a zero gender pay gap, membership of Stonewall, and Athena Swan awards. We expect all employees to accept our EDI policy and will not tolerate discrimination in any form.
Application Information: To contact the recruitment team, please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk. CVs without a completed application form will not be accepted.
Seniority level: Entry level
Employment type: Temporary
Job function: Education and Training
Industries: Higher Education
Student Hub Advisor in City of London employer: University of East London
The University of East London (UEL) is an exceptional employer, offering a vibrant and inclusive work culture that prioritises diversity and innovation. As a Student Hub Advisor, you will be part of a dynamic team dedicated to enhancing the student experience across our campuses, with ample opportunities for professional growth and development. Our commitment to equality and a supportive environment ensures that every employee can thrive while contributing to meaningful educational change.
StudySmarter Expert Advice🤫
We think this is how you could land Student Hub Advisor in City of London
✨Tip Number 1
Get to know the University of East London inside out! Research their values, mission, and recent initiatives. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Practice your interpersonal skills! Since the role involves a lot of interaction with students and staff, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former UEL employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the UEL community.
We think you need these skills to ace Student Hub Advisor in City of London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting students and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with what we do at UEL, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive all your details correctly and can get back to you quickly.
How to prepare for a job interview at University of East London
✨Know Your Stuff
Make sure you understand the role of a Student Hub Advisor inside out. Familiarise yourself with the student lifecycle and the types of support needs in higher education. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with students and staff, be prepared to demonstrate your excellent interpersonal skills. Think of examples from your past experiences where you've successfully resolved issues or built strong relationships. This will highlight your ability to network sensitively.
✨Be Proactive and Flexible
The job requires a proactive and flexible approach, so come ready to discuss how you've adapted to changing situations in previous roles. Share specific instances where you’ve taken initiative or worked collaboratively within a team to achieve a common goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Student Hub and its initiatives. This shows your enthusiasm for the role and helps you gauge if the environment aligns with your values, especially regarding inclusivity and diversity.
