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For Companies At a Glance
- Tasks: Lead a team, manage bookings, and respond to customer queries at UEA Sportspark.
- Company: Join the UEA Sportspark, a vibrant hub for sports and community engagement.
- Benefits: Enjoy 28 days annual leave, competitive salary, and a friendly work environment.
- Why this job: Make a real impact on customer experiences while working in a supportive team.
- Qualifications: GCSEs in English and Maths or NVQ Level 2 in Customer Service required.
- Other info: Full-time role available immediately with opportunities for growth.
The predicted salary is between 27315 - 27869 £ per year.
Overview
Senior Customer Service Advisor at University of East Anglia — Norwich, England, United Kingdom
Full-time, indefinite appointment. Salary on appointment will be £27,315 per annum with an annual increment up to £27,869 per annum.
2 days ago Be among the first 25 applicants.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Key responsibilities
- Lead and supervise a team of Customer Service Advisors to ensure the efficient and effective operation of the reception.
- Make bookings, sell activities and memberships, and respond to customer enquiries across the full week on a rota basis.
Qualifications and experience
- GCSEs at Grade C / 4 or above in English and Mathematics, or NVQ Level 2 in Customer Service (or an equivalent level of qualification).
- Proven track record of providing outstanding customer service in a busy customer-facing environment.
About the role
This is an exciting opportunity to be part of a professional and friendly team at the UEA Sportspark and make a real difference to our customer experience.
This full-time post is available immediately on an indefinite basis.
Benefits
Further information on our benefits package, including 28 days annual leave inclusive of Bank Holidays, can be found on our benefits page.
Additional information
Department: Sport and Commercial Services Division — UEA Sportspark
Location: Norwich, England, United Kingdom
Reference: SP596
Referrals may increase your chances of interviewing at the University of East Anglia.
Note: This description reflects the original job content and context without adding new information.
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Senior Customer Service Advisor employer: University of East Anglia
Contact Detail:
University of East Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the UEA Sportspark and its services. Understanding their offerings will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership skills and experience in customer service. Be prepared to share specific examples of how you've successfully managed a team or improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle common customer service scenarios, as this will showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Network with current or former employees of UEA Sportspark if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any leadership roles. Use specific examples that demonstrate your ability to manage a team and provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at UEA Sportspark. Mention your qualifications, such as GCSEs or NVQ Level 2, and how they relate to the job requirements.
Showcase Relevant Experience: In your application, emphasise your proven track record in busy customer-facing environments. Include metrics or achievements that illustrate your success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of East Anglia
✨Showcase Your Leadership Skills
As a Senior Customer Service Advisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Demonstrate Customer Service Excellence
This role requires a proven track record in outstanding customer service. Prepare to share specific instances where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with the UEA Sportspark
Research the UEA Sportspark and its offerings. Understanding their services and customer demographics will help you tailor your answers and show genuine interest in the role. Mention any specific activities or memberships that resonate with you during the interview.
✨Prepare for Teamwork Questions
Since you'll be supervising a team, expect questions about teamwork and collaboration. Think of examples where you worked well within a team or resolved conflicts. Emphasise your ability to foster a positive team environment and support your colleagues.
