At a Glance
- Tasks: Shape UEA's digital experience by managing website content and enhancing user interactions.
- Company: Join a world-class institution with a focus on innovation and digital excellence.
- Benefits: Enjoy competitive salary, 39 days annual leave, and a supportive work environment.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact on a leading UK university's online presence and user experience.
- Qualifications: Experience in CMS functionality and a passion for digital innovation.
An exciting opportunity has arisen for a Website and Portal Officer to join the Website & Portal team in the Marketing department (Admissions, Recruitment & Marketing division). This is your chance to help shape the digital experience at a world-class institution. In this role, you’ll work at the heart of UEA’s online presence - driving innovation, enhancing performance, and helping evolve both the public website (www.uea.ac.uk) and internal portal (My.UEA.ac.uk).
If you’re excited by the idea of making a real difference behind the scenes, designing and implementing workflow processes and enhancing user experience for both CMS editors and website visitors alike, this is an opportunity to lead change and see your work in action every day. This role is a pivotal part of UEA’s Website & Portal team.
You will own and optimise the end-to-end process for content change requests across UEA’s public website (www.uea.ac.uk) and the internal portal (My.UEA.ac.uk). From triaging incoming requests through to reporting on delivery, you’ll bring a strong focus on efficiency and automation, while maintaining a clear, strategic view of UEA’s digital infrastructure and evolving stakeholder needs.
Key duties of the role include:
- Own and manage UEA’s website content change request process, refining and responding to or allocating all requests accordingly.
- Working with the team to provide an appropriately planned and scoped proposal, using expert content development knowledge to deliver the best results and meet the needs of the business.
- Constantly seek to improve the briefing process for university stakeholders.
- Bring curiosity and drive to fully leverage UEA’s digital platform capabilities, troubleshoot technical issues and suggest solutions to stakeholder and/or business challenges.
- Deliver exceptional digital experiences on a leading UK university website, supporting recruitment, research, and reputational objectives.
- Design, implement, and optimise workflow automations using Jira and Microsoft Power Automate to improve operational efficiency, streamline processes, and enhance user/web editor experience across the organisation.
- Work with the Website Manager to drive innovation, prioritise strategic digital initiatives, and ensure the successful and timely delivery of key outcomes.
- Acting as a key technical lead, you will have experience of scoping requirements for CMS’ functionality capabilities.
- You will bring a willingness to deepen your knowledge of our features and functionality and fully leverage our platforms capabilities.
- You will work with the team to troubleshoot issues and suggest solutions, bridging the gap between our team of web developers and often non-technical stakeholders.
- You will work closely with the Website & Portal Manager, Product Owner, Head of Digital & Marketing Automation and wider Website and Marketing teams.
- You will support the delivery of strategic enhancements, maintenance and proactive projects relating to site development, optimisation and content delivery.
This full-time post is available from 17 August 2026 on an indefinite basis. Further information on our great benefits package, including 39 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.
Closing date: 31 July 2026
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Website and Portal Officer in Norwich employer: University of East Anglia
Join a pioneering research environment at the Norwich Research Park, where you will delve into the fascinating world of food structure transformation during oral processing. As a PhD student, you will benefit from a supportive work culture that fosters innovation and collaboration, alongside generous funding for your studies and living expenses. With access to cutting-edge facilities and an international network of researchers, this opportunity not only enhances your academic growth but also contributes to meaningful advancements in nutrition and health.
StudySmarter Expert Advice🤫
We think this is how you could land Website and Portal Officer in Norwich
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We think you need these skills to ace Website and Portal Officer in Norwich
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at University of East Anglia, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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How to prepare for a job interview at University of East Anglia
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that University of East Anglia might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at University of East Anglia.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
