At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage bookings at our vibrant sports facility.
- Company: Join the University of East Anglia Sportspark, a hub for sports and community engagement.
- Benefits: Enjoy a full-time role with job security and opportunities for personal growth.
- Other info: Immediate start available in a dynamic and supportive environment.
- Why this job: Make a difference in people's lives by enhancing their sports experience every day.
- Qualifications: Proven customer service skills and relevant qualifications are essential.
The predicted salary is between 31500 - 38500 £ per year.
University of East Anglia Sportspark is seeking a Senior Customer Service Advisor to lead a team at the reception.
You will supervise Advisors, handle bookings, memberships and inquiries, and work on a full-week rota to ensure a smooth customer experience.
The role requires a track record of outstanding customer service in busy environments and suitable GCSE/NVQ qualifications.
This full-time post is available immediately on an indefinite basis.
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Senior Customer Experience Lead – Sports & Bookings in Norwich employer: University of East Anglia
Join a pioneering research environment at the Norwich Research Park, where you will delve into the fascinating world of food structure transformation during oral processing. As a PhD student, you will benefit from a supportive work culture that fosters innovation and collaboration, alongside generous funding for your studies and living expenses. With access to cutting-edge facilities and an international network of researchers, this opportunity not only enhances your academic growth but also contributes to meaningful advancements in nutrition and health.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Lead – Sports & Bookings in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of East Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of East Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Experience Lead – Sports & Bookings in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of East Anglia:Your cover letter is your chance to shine! Tell us why you want to work at University of East Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of East Anglia!
How to prepare for a job interview at University of East Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
