At a Glance
- Tasks: Provide top-notch reception service and assist with guest enquiries at Broadview Hotel.
- Company: Join the welcoming team at Broadview Hotel, part of a prestigious University.
- Benefits: Enjoy 34 days annual leave, competitive salary, and a supportive work environment.
- Other info: Part-time role with flexible hours and opportunities for growth.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 24685 - 24685 € per year.
An exciting opportunity has arisen for a Receptionist and Administrative Assistant to join the Accommodation Services team at Broadview Hotel.
Key duties of the role include:
- Provision of a high-quality reception service for guests of Broadview Hotel, including pre-arrival enquiries, reservations, room allocations, checking guests in and out and responding to their queries and requests.
- Responding promptly to enquiries by email, telephone or in person.
- Communicating with group organisers and maintaining group booking records.
- Preparation of guest information, keys and meal vouchers.
You will have strong customer service skills and be part of the team responsible for the management of the University’s guest and visitor accommodation in Broadview Hotel. Our reception team are the first point of contact for enquiries and provide a first-class, efficient, customer-focused service to our guests coming to us for short to medium term accommodation.
This part-time post (32 ½ hours per week) is available from 1 June 2026 working Mondays to Fridays 8am to 3pm on an indefinite basis.
Further information on our great benefits package, including 34 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Hotel Receptionist and Administrative Assistant in Norwich employer: University of East Anglia
Broadview Hotel is an exceptional employer, offering a supportive work culture that prioritises customer service excellence and employee well-being. With a generous benefits package including 34 days of annual leave and a commitment to gender equality, employees are encouraged to grow and thrive in their roles. Located within a vibrant university setting, this position provides a unique opportunity to engage with diverse guests while being part of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist and Administrative Assistant in Norwich
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers or during interviews, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. Whether it’s handling a complaint or answering queries, being prepared will help you shine in interviews.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead on a job or be able to give you insider tips about Broadview Hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Hotel Receptionist and Administrative Assistant in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that demonstrate your ability to provide a first-class service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role at Broadview Hotel. Mention key duties from the job description and explain how your skills match what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits package!
How to prepare for a job interview at University of East Anglia
✨Know the Hotel Inside Out
Before your interview, make sure you research Broadview Hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist and Administrative Assistant, strong customer service skills are crucial. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. This will demonstrate your ability to handle guest enquiries and maintain a high-quality reception service.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing reservations, and working as part of a team. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
