At a Glance
- Tasks: Lead the Quality Management System and Health & Safety policies at a top sports complex.
- Company: Join the Sportspark at the University of East Anglia, a leading sports facility in the UK.
- Benefits: Enjoy 28 days annual leave, competitive salary, and a supportive work environment.
- Other info: Exciting leadership role with opportunities for professional growth and development.
- Why this job: Make a real impact on safety and service delivery in a dynamic sports setting.
- Qualifications: Degree in sport or leisure management and IOSH qualification required.
The predicted salary is between 36090 - 37126 £ per year.
An exciting opportunity has arisen for an experienced manager to join the Sportspark, University of East Anglia - one of the largest and most successful sports complexes in the UK.
Key duties of the role include leading and managing the Sportspark’s Quality Management System and Health & Safety policies, ensuring full compliance with all relevant legislation while maintaining consistently high standards of service delivery across the centre. In addition, you will take on operational leadership responsibilities, acting as Duty Manager and overseeing the wider facility as required.
We are seeking a highly organised, proactive, and dedicated individual with a genuine passion for delivering an outstanding customer experience. You will bring excellent organisational, interpersonal, and customer service skills, supported by proven experience in supervising or managing within a sports centre environment, including wet and/or dry side facilities. You will demonstrate a diligent and detail-oriented approach, alongside a strong understanding of health and safety compliance within a leisure or sports environment.
Candidates should hold a degree (or equivalent qualification or relevant experience) in sport, leisure, or sport management, along with a current IOSH qualification (or equivalent qualification or experience or the ability to obtain this within two months of employment). A First Aid at Work qualification is essential, or the ability to achieve this within two months of appointment.
This role offers an exciting opportunity to play a key leadership role within a dynamic and high-profile facility, contributing to the continued success and safety of the Sportspark. This full-time post is available from 29 June 2026 on an indefinite basis.
This post is exempt from the Rehabilitation of Offenders Act 1974 and appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.
Further information on our great benefits package, including 28 days annual leave inclusive of Bank Holidays and additional University Customary days can be found on our benefits page. The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Head of Quality, Health & Safety | Operations Leader in Norwich employer: University of East Anglia
The University of East Anglia offers an exceptional work environment at the Sportspark, one of the UK's premier sports complexes, where you can thrive in a culture that prioritises excellence and safety. With a comprehensive benefits package including 28 days of annual leave, opportunities for professional development, and a commitment to gender equality recognised by the Athena Swan Silver Award, this role as Head of Quality, Health & Safety provides a meaningful opportunity to lead and make a significant impact in a dynamic setting. Join us to be part of a dedicated team that values your contributions and fosters a supportive atmosphere for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Quality, Health & Safety | Operations Leader in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the Sportspark and its values. Understand their Quality Management System and Health & Safety policies. We want you to show that you’re not just a fit for the role, but also for the culture. Bring your A-game!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to health and safety compliance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you stand out as a detail-oriented candidate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that Head of Quality, Health & Safety role!
We think you need these skills to ace Head of Quality, Health & Safety | Operations Leader in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience in quality, health, and safety, and don’t forget to mention any relevant qualifications like your IOSH certification.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer experiences and how your proactive approach aligns with our values at StudySmarter. Keep it concise but impactful!
Showcase Relevant Experience:When detailing your work history, focus on your supervisory roles within sports centres. Share specific examples of how you’ve maintained high standards of service delivery and ensured compliance with health and safety regulations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at the Sportspark!
How to prepare for a job interview at University of East Anglia
✨Know Your Stuff
Make sure you’re well-versed in the Quality Management System and Health & Safety policies relevant to the role. Brush up on current legislation and best practices in the sports centre environment, as this will show your commitment and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed operations in a sports setting. Think about specific challenges you faced and how you overcame them, as this will demonstrate your proactive approach and ability to deliver outstanding customer experiences.
✨Be Detail-Oriented
Since the role requires a diligent and detail-oriented approach, be ready to discuss how you ensure compliance with health and safety regulations. Bring up any systems or processes you’ve implemented that improved service delivery or safety standards.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Sportspark’s current initiatives or future plans. This shows your genuine interest in the role and helps you gauge if the organisation aligns with your values and career goals.
