At a Glance
- Tasks: Lead and manage Quality Management and Health & Safety at a top sports complex.
- Company: Join the Sportspark at the University of East Anglia, a leading sports facility in the UK.
- Benefits: Enjoy a competitive salary, 28 days leave, and a supportive work environment.
- Other info: Exciting leadership role with opportunities for professional growth and development.
- Why this job: Make a real impact on safety and service delivery in a dynamic sports setting.
- Qualifications: Degree in sport or leisure management and IOSH qualification required.
The predicted salary is between 36090 - 37126 £ per year.
An exciting opportunity has arisen for an experienced manager to join the Sportspark, University of East Anglia - one of the largest and most successful sports complexes in the UK.
Key duties of the role include leading and managing the Sportspark’s Quality Management System and Health & Safety policies, ensuring full compliance with all relevant legislation while maintaining consistently high standards of service delivery across the centre. In addition, you will take on operational leadership responsibilities, acting as Duty Manager and overseeing the wider facility as required.
We are seeking a highly organised, proactive, and dedicated individual with a genuine passion for delivering an outstanding customer experience. You will bring excellent organisational, interpersonal, and customer service skills, supported by proven experience in supervising or managing within a sports centre environment, including wet and/or dry side facilities. You will demonstrate a diligent and detail-oriented approach, alongside a strong understanding of health and safety compliance within a leisure or sports environment.
Candidates should hold a degree (or equivalent qualification or relevant experience) in sport, leisure, or sport management, along with a current IOSH qualification (or equivalent qualification or experience or the ability to obtain this within two months of employment). A First Aid at Work qualification is essential, or the ability to achieve this within two months of appointment.
This role offers an exciting opportunity to play a key leadership role within a dynamic and high-profile facility, contributing to the continued success and safety of the Sportspark. This full-time post is available from 29 June 2026 on an indefinite basis.
This post is exempt from the Rehabilitation of Offenders Act 1974 and appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.
Further information on our great benefits package, including 28 days annual leave inclusive of Bank Holidays and additional University Customary days can be found on our benefits page. The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Head of Department - Quality, Health and Safety Manager in Norwich employer: University of East Anglia
The University of East Anglia offers an exceptional work environment for the Head of Department - Quality, Health and Safety Manager role, situated within the renowned Sportspark, one of the UK's largest sports complexes. Employees benefit from a comprehensive package that includes 28 days of annual leave, a commitment to gender equality recognised by the Athena Swan Silver Award, and ample opportunities for professional growth in a dynamic and supportive culture focused on delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Department - Quality, Health and Safety Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the Sportspark and its values. Understand their Quality Management System and Health & Safety policies. We want you to show that you’re not just a fit for the role, but also for the culture of the place!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to health and safety compliance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you sound confident and organised!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Head of Department - Quality, Health and Safety Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Head of Department - Quality, Health and Safety Manager. Highlight your relevant experience in managing quality systems and health & safety compliance, as well as any leadership roles you've held in a sports centre environment.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for delivering outstanding customer experiences. Use it to showcase your organisational skills and detail-oriented approach, while also explaining why you're excited about the opportunity at Sportspark.
Showcase Relevant Qualifications:Don’t forget to mention your degree or equivalent qualifications, along with your IOSH and First Aid certifications. If you’re working towards these, let us know how soon you can achieve them!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at University of East Anglia
✨Know Your Stuff
Make sure you’re well-versed in the Quality Management System and Health & Safety policies relevant to the role. Brush up on current legislation and best practices in the sports centre environment, as this will show your commitment and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed operations in a sports setting. Highlight your ability to maintain high standards of service delivery and how you’ve handled challenges in the past.
✨Demonstrate Customer Focus
Be ready to discuss how you’ve enhanced customer experiences in previous roles. Think of specific instances where your organisational and interpersonal skills made a difference, as this aligns perfectly with what they’re looking for.
✨Get Your Qualifications Ready
Ensure you have your IOSH qualification and First Aid at Work certification sorted or at least a plan to obtain them quickly. Mentioning these qualifications during the interview can give you an edge and show your readiness for the role.
