Broadview Hotel Receptionist and Administrative Assistant (SC5066)
Salary will be £24,685 per annum pro rata.
- Broadview Hotel Receptionist and Administrative Assistant (SC5066)
About the Role:
Sport and Commercial Services Division
Accommodation Services
Broadview Hotel Receptionist and Administrative Assistant
Ref: SC5066
Salary on appointment will be £24,685per annum pro rata.
An exciting opportunity has arisen for a Receptionist and Administrative Assistant to join Broadview Hotel in the Accommodation Services team.
Key duties of the role include:
- Provision of a high-quality reception service for guests of Broadview Hotel, including pre-arrival enquiries, reservations, room allocations, checking guests in and out and responding to their queries and requests.
- Responding promptly to enquiries by email, telephone or in person.
- Communicating with group organisers and maintaining group booking records.
- Preparation of guest information, keys and meal vouchers.
Our reception team are the first point of contact for enquiries and provide a first-class, efficient, customer-focused service to our guests coming to us for short to medium term accommodation.
You will havestrong customer service skills and be part of the team responsible for the management of the University’s guest and visitor accommodation in Broadview Hotel. You will need to have demonstrable experience of working in a hotel or similar reception along with experience of working as part of a team.
Thispart-time (21 hours/0.58 FTE) post is available immediately on an indefinite basis.
Benefits include:
- 34days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing:discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Further Information
For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.
For an informal discussion about the post please contact Colin Seal, Guest Accommodation Manager via C.Seal@uea.ac.uk
Salary will be £24,685 per annum pro rata.
Salary will be £26,800 per annum pro rata.
Salary on appointment will be £26,707 per annum with an annual increment up to £30,378 per annum
Broadview Hotel Receptionist and Administrative Assistant (SC5066) in Norwich employer: University of East Anglia
The University of East Anglia (UEA) is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Commercialisation Administrator, you will benefit from a generous benefits package, including 34 days of annual leave, and the opportunity to contribute to meaningful projects that impact society and the economy. UEA's commitment to gender equality, recognised by its Athena Swan Silver Institutional Award, further enhances its reputation as a progressive workplace.
