Service Development and Engagement Manager in Norfolk

An exciting opportunity has arisen for a Service Development and Engagement Manager to join the Library and Learning Enhancement (LLE) Division. This role will lead strategic, cross divisional projects that enhance the visibility, engagement and student experience of LLE services. Acting as a key point of liaison, the post holder will work collaboratively across LLE, academic departments, professional services, senior university stakeholders and student representatives, using strong diplomatic and negotiation skills to build consensus and deliver shared priorities.

The role holder will bring their communications and UX testing skills to successfully lead on multiple service projects across areas such as website development, digital tool adoption, and Enterprise Service Management integration. The postholder will directly line manage the LLE Engagement Officer and work closely with the LLE leadership team, to take an agile and evidence-based approach to service improvement.

You will have a degree or equivalent professional experience in project management, communications or a related field, with experience of managing complex projects involving multiple stakeholders. You will bring confidence in influencing and negotiating at all levels, experience of working collaboratively across organisational boundaries, and excellent written and verbal communication skills. Strong organisational, analytical and people management skills are essential, alongside a proactive, resilient and inclusive approach.

Knowledge of user experience and service design principles is required, with experience in higher education or library and learning support services, and a professional project management qualification being desirable. This part-time (0.8 FTE) post is available immediately on an indefinite basis.

We value diversity and are committed to creating an inclusive culture where everyone can thrive. We particularly welcome applicants with the protected characteristic of race (Black, Asian and minority ethnic) for this post, as they are currently underrepresented in this type of role within the Library and Learning Enhancement department. Appointment will be made on merit and all applicants will be scored against the same criteria.

Benefits include:

• 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.