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- Tasks: Lead exciting projects to enhance student engagement and improve library services.
- Company: Join a forward-thinking university committed to diversity and inclusion.
- Benefits: Enjoy 44 days of annual leave, hybrid working, and a generous pension scheme.
- Other info: Access to unlimited LinkedIn Learning courses and a supportive work environment.
- Why this job: Make a real impact on student experiences while developing your project management skills.
- Qualifications: Degree or experience in project management and strong communication skills required.
The predicted salary is between 31027 - 36839 £ per year.
About the Role:
An exciting opportunity has arisen for a Service Development and Engagement Manager to join the Library and Learning Enhancement (LLE) Division. This role will lead strategic, cross divisional projects that enhance the visibility, engagement and student experience of LLE services. Acting as a key point of liaison, the post holder will work collaboratively across LLE, academic departments, professional services, senior university stakeholders and student representatives, using strong diplomatic and negotiation skills to build consensus and deliver shared priorities.
The role holder will bring their communications and UX testing skills to successfully lead on multiple service projects across areas such as website development, digital tool adoption, and Enterprise Service Management integration. The postholder will directly line manage the LLE Engagement Officer and work closely with the LLE leadership team, to take an agile and evidence‑based approach to service improvement.
You will have a degree or equivalent professional experience in project management, communications or a related field, with experience of managing complex projects involving multiple stakeholders. You will bring confidence in influencing and negotiating at all levels, experience of working collaboratively across organisational boundaries, and excellent written and verbal communication skills. Strong organisational, analytical and people management skills are essential, alongside a proactive, resilient and inclusive approach.
Knowledge of user experience and service design principles is required, with experience in higher education or library and learning support services, and a professional project management qualification, being desirable. This part‑time (0.8 FTE) post is available immediately on an indefinite basis.
We value diversity and are committed to creating an inclusive culture where everyone can thrive. We particularly welcome applicants with the protected characteristic of race (Black, Asian and minority ethnic) for this post, as they are currently underrepresented in this type of role within the Library and Learning Enhancement department. Appointment will be made on merit and all applicants will be scored against the same criteria.
Benefits include:
- 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part‑time).
- Family and Work‑life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependants, plus incapacity cover.
- Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on‑campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
Closing date: 11 May 2026
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure. For an informal discussion about the post please contact Anne Lawrence, Head of Library Collections and Space via anne.lawrence@uea.ac.uk.
Service Development and Engagement Manager (0.8 FTE) in Norwich employer: University of East Anglia (UEA)
Contact Detail:
University of East Anglia (UEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Development and Engagement Manager (0.8 FTE) in Norwich
✨Tip Number 1
Network like a pro! Reach out to current employees in the Library and Learning Enhancement Division on LinkedIn. A friendly chat can give us insights into the role and help you stand out when applying.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your project management and communication successes. This will help us see how you can bring value to the team.
✨Tip Number 3
Practice makes perfect! Get ready for the interview by rehearsing answers to common questions about stakeholder management and service improvement. We want to see your confidence shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our awesome team at the University.
We think you need these skills to ace Service Development and Engagement Manager (0.8 FTE) in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Service Development and Engagement Manager. We want to see how you can bring value to our Library and Learning Enhancement Division!
Showcase Your Communication Skills: Since this role involves a lot of collaboration and negotiation, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively across various stakeholders.
Highlight Relevant Experience: Don’t forget to mention any experience you have in project management, especially in higher education or library services. We’re looking for someone who can manage complex projects, so be sure to provide examples that showcase your organisational and analytical skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at University of East Anglia (UEA)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Service Development and Engagement Manager. Familiarise yourself with the Library and Learning Enhancement Division's goals and how your skills in project management and communication can contribute to enhancing student experiences.
✨Showcase Your Collaborative Skills
This role requires strong diplomatic and negotiation skills. Prepare examples from your past experiences where you've successfully worked with multiple stakeholders to achieve a common goal. Highlight how you built consensus and navigated challenges in collaborative projects.
✨Demonstrate Your UX Knowledge
Since user experience is key for this position, be ready to discuss your understanding of UX testing and service design principles. Bring specific examples of how you've applied these concepts in previous roles, especially in higher education or library services.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about current projects within the LLE Division or how they measure the success of their engagement strategies. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.