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- Tasks: Support staff and students with tech in learning spaces and troubleshoot AV equipment.
- Company: A leading UK university known for its commitment to high-quality education.
- Benefits: Permanent role with opportunities for professional growth and development.
- Other info: Be part of a supportive environment with a focus on innovation and improvement.
- Why this job: Join a dynamic team and make a real difference in enhancing learning experiences.
- Qualifications: Passion for AV and IT services, excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an exceptional individual to join us as a Learning Space Technology Support Team Analyst. This role will be part of a team helping to deliver the University's Learning Space Technology Strategy. This is a permanent role. Reporting to the Learning Spaces Technology Support Team Manager, this role will include assisting staff and students with accessing applications and University wired and wireless networks, the setup and troubleshooting of AV technology and configuration for courses as well as special events. Digital & Technology Services are committed to supporting the long and successful history of teaching at the University. Critical to this is the University teaching spaces which this role is key in maintaining.
Your priorities will include:
- Being a key point of contact for users of Learning Spaces Technology, logging and solving queries, incidents, and standard requests relating to both equipment and applications.
- Providing preventative maintenance and assisting in keeping Learning Spaces Technology equipment in a satisfactory condition.
- Identifying areas for Service Improvement.
Who we're looking for:
- Someone who can demonstrate passion for the delivery of a comprehensive range of high-quality audio visual (AV) and IT technical services to the University community.
- Someone who can demonstrate excellent customer service skills.
- Someone who has a solid understanding of the use of Panopto, MyDundee / Blackboard within a higher education environment.
Any offer of appointment will be conditional upon the individual having, or being able to obtain, the right to work in the UK. Prospective applicants are encouraged to review UK Government immigration guidance to assess their eligibility to work in the UK, including consideration of visa options that may be available to them, prior to applying.
Learning Spaces Technology Support Team Analyst employer: University of Dundee
Contact Detail:
University of Dundee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Spaces Technology Support Team Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the university or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a presentation that highlights your experience with AV technology and IT support. Bring it along to interviews to demonstrate your hands-on knowledge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to customer service and technical troubleshooting. This will help you feel more confident when it’s your turn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at StudySmarter!
We think you need these skills to ace Learning Spaces Technology Support Team Analyst
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for AV and IT services shine through. We want to see how much you care about providing top-notch support to staff and students!
Tailor Your Experience: Make sure to highlight any relevant experience you have with tools like Panopto or Blackboard. We’re looking for someone who understands the higher education environment, so connect your past roles to what we do here.
Customer Service is Key: We value excellent customer service skills, so share examples of how you've gone above and beyond to help users in previous roles. This will show us that you’re the right fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at University of Dundee
✨Know Your Tech
Familiarise yourself with the specific AV technology and applications mentioned in the job description, like Panopto and MyDundee/Blackboard. Being able to discuss your experience with these tools will show your passion and readiness for the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or helped users effectively, as this role heavily relies on strong interpersonal skills.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach troubleshooting and resolving technical issues. Consider preparing a few scenarios where you successfully identified problems and implemented solutions, as this will demonstrate your analytical thinking.
✨Research the University’s Strategy
Take some time to understand the University’s Learning Space Technology Strategy. This knowledge will not only help you answer questions but also allow you to ask insightful ones, showing your genuine interest in contributing to their goals.