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- Tasks: Lead the Student Systems team and enhance university core systems for students.
- Company: Join the University of Dundee, a leading UK university with a vibrant community.
- Benefits: Enjoy family-friendly policies, inclusive culture, and professional development opportunities.
- Why this job: Make a real impact on student experiences while working in a dynamic environment.
- Qualifications: Experience in management within Digital Services and a track record of implementing change.
- Other info: Conveniently located in Dundee, a friendly and affordable city with rich heritage.
The predicted salary is between 30000 - 48000 £ per year.
Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of enterprise business systems.
We are recruiting for an exceptional individual to join us as a Service Delivery Manager within Business Services. This role will be responsible for the day-to-day leadership of the Student Systems team, working closely with external partners. The team is responsible for maintaining & developing the University's core student systems which underpin the business processes associated with the applicant and student lifecycle.
Major components of the systems portfolio include Tribal (CRM, SITS/eVision), TechnologyOne (Timetabling), Room Service, and Alumni CRM. You will be working with varied IT Suppliers and University Departments/Schools to ensure that the applications meet evolving operational needs. The work is varied and interesting; no day is the same as the next.
Your priorities will include:
- Ensuring that the student systems meet the University's strategic and operational requirements.
- Improving the systems to achieve efficiencies and enable business areas to improve the accuracy of their data, acting as a trusted advisor to the business systems owners and key stakeholders.
- Providing leadership to the Student Systems team and to the management of change.
- Delivery of enhancements to the student systems within agreed time, cost, and quality constraints.
Who we’re looking for:
- Demonstrable experience in a management role within Digital Services or a similar team.
- Demonstrable track record of successfully implementing business change.
- Experience in streamlining processes and contributing to systems improvements.
- Ability to build strong relationships and work effectively with other teams to help deliver key projects and developments.
- Ability to manage complex and diverse workloads to tight deadlines.
We are one of the UK’s leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine, and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and-coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.
The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate, and distance learning. Family-friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall, as well as a full range of disability services, create an enjoyable and inclusive place to work.
Service Delivery Manager (Student Systems) - UOD2039 in Dundee employer: University of Dundee
Contact Detail:
University of Dundee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (Student Systems) - UOD2039 in Dundee
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Dundee on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Student Systems team and their projects. Show us that you understand their challenges and how you can help improve their processes. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Practice your leadership stories! As a Service Delivery Manager, you'll need to demonstrate your ability to lead teams and manage change. Share specific examples of how you've successfully implemented business changes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our community at the University of Dundee.
We think you need these skills to ace Service Delivery Manager (Student Systems) - UOD2039 in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing digital services and implementing business change, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've improved systems or streamlined processes in previous roles. We love a good story that showcases your achievements!
Showcase Your Leadership Skills: As a Service Delivery Manager, you'll be leading a team. Make sure to highlight your leadership experience in your application. Share instances where you've successfully managed change or built strong relationships with stakeholders. We want to know how you can inspire and guide our Student Systems team!
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our community at the University of Dundee. We can't wait to hear from you!
How to prepare for a job interview at University of Dundee
✨Know Your Systems
Familiarise yourself with the core student systems mentioned in the job description, like Tribal and TechnologyOne. Understanding how these systems work and their impact on the student lifecycle will show your genuine interest and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed change in previous roles. Highlight specific instances where you improved processes or built strong relationships with stakeholders, as this is crucial for a Service Delivery Manager.
✨Understand the University’s Vision
Research the University of Dundee's strategic goals and how the Digital & Technology Services align with them. Being able to discuss how you can contribute to these objectives will demonstrate your commitment and foresight.
✨Prepare for Scenario Questions
Anticipate questions about managing complex workloads and tight deadlines. Think of scenarios where you’ve had to juggle multiple priorities and be ready to explain your approach to problem-solving and decision-making.
