At a Glance
- Tasks: Be the friendly face of the library, helping students and staff with their needs.
- Company: Join the University of Dundee's award-winning Main Library, a hub of academic excellence.
- Benefits: Flexible shifts, supportive environment, and the chance to make a difference in student life.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Gain valuable experience in a vibrant setting while supporting your peers in their studies.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
The University of Dundee's Main Library is a busy central hub of academic learning, where students and staff access support services, books, resources, IT suites, a CreateSpace and Cafe. It is a safe, inclusive, and supportive study space open from 8 am – 2 am daily throughout the year. The Main Library receives over 680,000 visits annually and was rated top in Scottish Universities in the 2024 National Student Survey.
Responsibilities
- Provide a visible, welcoming, and approachable presence throughout all areas of the Main Library.
- Answer and triage enquiries, directing patrons to appropriate service support and information in a friendly manner.
- Maintain a sense of ownership of library spaces, proactively monitoring and reporting on all building and maintenance issues.
- Ensure all library spaces provide a safe and comfortable study environment for all patrons.
- Act as the primary point of first aid in the building and as Fire Warden in case of building evacuation.
- Monitor secure access to the Main Library and other library spaces.
- Carry out operational library tasks involving stock and computer-based activities.
- Work a shift pattern that includes evenings, weekends and open/close of the library securely throughout the year.
Qualifications
- Experience in a customer‑facing, library or academic environment.
- Commitment to upholding regulations and working with patrons to ensure compliance.
- Understanding and compassion in emergency or wellbeing support situations.
- Dependable team member with comfort in performing stock activities and computer‑based library tasks.
- Represent all library services by being friendly, responsive and prompt in responding to requests.
For further information about this position, please contact Lorna Thomson at l.y.thomson@dundee.ac.uk.
Library Attendant in Dundee employer: University of Dundee
The University of Dundee offers a vibrant and inclusive work environment at its Main Library, where employees are part of a dynamic team dedicated to supporting academic success. With a strong focus on professional development, staff have access to numerous growth opportunities and training resources, ensuring a rewarding career path. The library's commitment to safety and comfort for both patrons and staff creates a positive atmosphere, making it an excellent place to work for those passionate about education and community service.
StudySmarter Expert Advice🤫
We think this is how you could land Library Attendant in Dundee
✨Tip Number 1
Get to know the library! Familiarise yourself with the layout, services, and resources available. This way, when you chat with patrons, you can confidently guide them to what they need.
✨Tip Number 2
Practice your customer service skills. Being friendly and approachable is key in a busy environment like the Main Library. Role-play with friends or family to get comfortable handling enquiries.
✨Tip Number 3
Show your commitment to safety and support. Brush up on first aid and emergency procedures so you can confidently take charge if needed. It’ll show you’re serious about keeping everyone safe.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and enthusiasm for the role.
We think you need these skills to ace Library Attendant in Dundee
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for libraries and customer service shine through. We want to see that you’re excited about creating a welcoming environment for all patrons!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles or library settings. We love seeing how your background aligns with the responsibilities of the Library Attendant position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at University of Dundee
✨Know the Library Inside Out
Before your interview, take some time to familiarise yourself with the University of Dundee's Main Library. Understand its layout, services, and resources. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about being approachable and helpful, prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for patrons.
✨Demonstrate Team Spirit
Being a dependable team member is crucial in this role. Be ready to discuss how you’ve collaborated with others in previous jobs or projects. Highlight any experiences where teamwork led to successful outcomes, especially in a library or academic setting.
✨Prepare for Emergency Scenarios
Given the responsibilities around first aid and fire safety, it’s wise to brush up on basic emergency procedures. You might be asked how you would handle specific situations, so think through your responses and show that you can remain calm and effective under pressure.
