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- Tasks: Support staff and students with AV tech and network access in learning spaces.
- Company: Join the University of Dundee, a diverse and inclusive community.
- Benefits: Permanent role with family-friendly policies and support networks.
- Other info: Opportunity to work in a dynamic environment with a focus on service improvement.
- Why this job: Make a real difference in enhancing the learning experience for students.
- Qualifications: Passion for AV and IT services, excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an exceptional individual to join us as a Learning Space Technology Support Team Analyst. This role will be part of a team helping to deliver the University's Learning Space Technology Strategy. This is a permanent role. Reporting to the Learning Spaces Technology Support Team Manager, this role will include assisting staff and students with accessing applications and University wired and wireless networks, the set‑up and troubleshooting of AV technology and configuration for courses as well as special events. Digital & Technology Services are committed to supporting the long and successful history of teaching at the University. Critical to this is the University teaching spaces which this role is key in maintaining.
Your priorities will include:
- Being a key point of contact for users of Learning Spaces Technology, logging and resolving queries, incidents, and standard requests relating to both equipment and applications.
- Providing preventative maintenance and assisting in keeping Learning Spaces Technology equipment in a satisfactory condition.
- Identifying areas for Service Improvement.
Who we're looking for:
- Someone who can demonstrate passion for the delivery of a comprehensive range of high‑quality audio visual (AV) and IT technical services to the University community.
- Someone who can demonstrate excellent customer service skills.
- Someone who has a solid understanding of the use of Panopto, MyDundee / Blackboard within a higher education environment.
The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family‑friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well as a full range of disability services create an enjoyable and inclusive place to work.
Learning Spaces Technology Support Team Analyst in Dundee employer: University of Dundee
Contact Detail:
University of Dundee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Spaces Technology Support Team Analyst in Dundee
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Learning Spaces Technology Support Team. Understanding their projects and challenges will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Show off your tech skills! Be ready to discuss your experience with AV technology and platforms like Panopto or Blackboard. We want to see how you can bring your expertise to enhance the learning experience for staff and students.
✨Tip Number 3
Practice your customer service approach! Since this role is all about helping users, think of examples where you've provided excellent support. We love candidates who can demonstrate empathy and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen on being part of our community and contributing to our mission of delivering top-notch technology support.
We think you need these skills to ace Learning Spaces Technology Support Team Analyst in Dundee
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for AV and IT services shine through. We want to see that you genuinely care about providing top-notch support to our university community.
Tailor Your Experience: Make sure to highlight any relevant experience you have with Panopto, MyDundee, or Blackboard. We’re looking for someone who understands the ins and outs of these tools, so don’t hold back on showcasing your skills!
Customer Service is Key: We value excellent customer service, so share examples of how you've gone above and beyond to help users in the past. This will show us that you’re not just technically savvy but also a great communicator.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role in our Learning Spaces Technology Support Team.
How to prepare for a job interview at University of Dundee
✨Know Your Tech
Familiarise yourself with the specific AV technology and applications mentioned in the job description, like Panopto and MyDundee/Blackboard. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or helped users effectively. This role is all about supporting staff and students, so showcasing your people skills is crucial.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've approached troubleshooting in previous roles. Think of specific instances where you identified a problem and implemented a solution, especially in a tech environment. This will demonstrate your ability to handle queries and incidents effectively.
✨Embrace Continuous Improvement
Research common areas for service improvement in learning spaces technology. Be prepared to share your thoughts on how you could contribute to enhancing the user experience at the University. Showing that you're proactive about improvement will set you apart from other candidates.