At a Glance
- Tasks: Support the delivery of skills and apprenticeships through data management and system operations.
- Company: Join the University of Derby, a top-rated institution with a commitment to excellence.
- Benefits: Enjoy competitive pay, generous leave, wellbeing support, and professional development opportunities.
- Other info: Flexible working options and a focus on inclusivity and sustainability.
- Why this job: Make a positive impact on students' lives while developing your skills in a dynamic environment.
- Qualifications: A Levels or equivalent experience; strong attention to detail and IT skills required.
The predicted salary is between 30125 - 30125 £ per year.
£28,807 to £30,125 per annum (for exceptional performers, there is scope for further progression up to £34,643.75 per annum). Onsite. This role will be based on site, primarily in the named location. We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
The Registry supports all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practice. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
About the Skills and Apprenticeships team: The Skills and Apprenticeships team plays a critical role in supporting the delivery of the University's Further Education, Skills and Apprenticeship provision. The team is responsible for ensuring the integrity of learner records, compliance with funding and regulatory requirements, management information reporting, and the effective operation of specialist FE and Skills systems. Working closely with academic departments, curriculum teams, employers, external agencies and Digital Solutions & Services (DS&S), the team supports the University's commitment to delivering a high-quality, compliant and data-driven apprenticeship and skills service.
This is an exciting opportunity to join the Registry as a Skills and Apprenticeships Systems Officer, supporting the effective operation of the University's FE and Skills systems landscape. Working as part of the Skills and Apprenticeships Systems team, you will provide day-to-day operational support across a range of specialist systems, helping to ensure data is accurate, processes run effectively and users receive timely support.
Responsibilities include:
- Responding to user queries
- Monitoring system activity
- Managing routine imports and exports
- Resolving system issues
- Carrying out data quality checks to maintain the accuracy and integrity of information
- Producing reports and data extracts to support operational and compliance requirements
- Administering user accounts and access permissions
- Maintaining user guides and process documentation
- Contributing to continuous improvement initiatives
- Identifying opportunities to enhance processes and system performance
This role offers an excellent opportunity to develop specialist knowledge of FE and Skills systems, apprenticeship administration, data quality, compliance processes and educational technology. The successful candidate will gain experience working across a diverse systems landscape and will play an important role in supporting a service that underpins Skills and Apprenticeship delivery across the University.
We are looking for a proactive and customer-focused individual who enjoys working with systems, data and technology to deliver an efficient and high-quality service. You will have experience supporting users, responding to queries and working with business systems in a busy operational environment, with a strong eye for detail and a methodical approach to problem solving. Strong communication and interpersonal skills are essential, as you will work closely with both technical and non-technical colleagues, building positive relationships and providing professional, timely support.
Applicants should hold A Levels (or equivalent qualifications) or be able to demonstrate relevant experience, together with GCSE English and Mathematics at Grade C/4 or above (or equivalent). Experience of working with educational, apprenticeship or student records systems would be advantageous.
Experience:
- Experience of working with business systems (e.g. student records or similar)
- Experience of providing support to users or responding to queries
- Experience of investigating and resolving routine issues using established procedures
- Experience of working with data, ensuring accuracy and attention to detail
- Experience of working collaboratively as part of a team
Skills, knowledge & abilities:
- Good working knowledge of IT systems and standard applications (e.g. Microsoft Excel)
- Ability to follow procedures and accurately complete routine tasks
- Ability to identify issues and elevate appropriately where needed
- Good attention to detail, particularly when working with data
- Ability to organise and prioritise workload within defined processes
- Ability to communicate clearly and professionally with both technical and non-technical users, both verbally and in writing
- Understanding of the importance of data accuracy, confidentiality and information governance
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata). Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme. Access to a variety of staff discounts at high street retailers. Discounted onsite gym. Cycle to Work scheme. A flexible working environment. A commitment to personal and professional development.
For further information and informal enquiries regarding the role, please contact Paul Grocott, Operational Compliance Manager (Skills & Apprenticeships) via p.grocott@derby.ac.uk. For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation. We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.
Skills and Apprenticeships Systems Officer employer: University of Derby
The University of Derby is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation in IT service delivery. With a strong commitment to employee development, you will have access to professional growth opportunities and a generous benefits package, all while contributing to a vibrant academic community dedicated to enhancing user systems and maintaining high security standards.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Apprenticeships Systems Officer
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like University of Derby just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at University of Derby. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Skills and Apprenticeships Systems Officer
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Skills and Apprenticeships Systems Officer role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At University of Derby, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at University of Derby
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at University of Derby, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At University of Derby, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
