At a Glance
- Tasks: Support and enhance IT services, resolving complex technical issues for students and staff.
- Company: Join the University of Derby, a modern university with a commitment to excellence.
- Benefits: Enjoy 38 days annual leave, pension scheme, wellbeing support, and flexible working.
- Other info: Opportunities for personal growth and a supportive culture focused on staff wellbeing.
- Why this job: Make a real impact on technology experiences while developing your skills in a collaborative environment.
- Qualifications: Relevant degree or HND, strong technical knowledge, and a passion for IT.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Second-Line Engineer to play a key role in maintaining and enhancing the University’s IT services, acting as an escalation point for complex technical issues and ensuring the smooth operation of critical end-user systems. This includes supporting and maintaining student computing labs, staff devices, business applications, edge networking infrastructure, and audio-visual technology across the University estate.
Working within the Service Delivery team, you will help deliver an outstanding technology experience for both staff and students by proactively monitoring system health, resolving incidents, and ensuring compliance with cybersecurity and operational standards. You will be responsible for triaging and managing escalated support requests, collaborating closely with infrastructure specialists to resolve underlying issues and drive continuous service improvements. The role also offers the opportunity to contribute to technical projects and strategic initiatives, working alongside third-line engineers to deliver infrastructure enhancements and service development priorities.
As part of a flexible and customer-focused Service Delivery function, you will be expected to provide support across multiple teams and locations, adapting to the evolving needs of the University.
About You
We are looking for a proactive and customer-focused IT professional who combines strong technical knowledge with the ability to deliver excellent service. The ideal candidate will hold a relevant degree or HND and/or possess equivalent professional experience, supported by a genuine interest in current and emerging IT technologies. You will be a high-performing team player who thrives in a collaborative, multi-disciplinary IT and AV environment, leading by example through professionalism, accountability, and a positive approach to problem-solving.
With broad knowledge across technologies such as application delivery, networking, operating systems, and end-user computing, you will be confident in diagnosing and resolving complex technical issues while maintaining a strong focus on customer satisfaction. You will demonstrate excellent analytical and decision-making skills, taking ownership of problems through to resolution and responding effectively to changing priorities. Consultative and collaborative in your approach, you will build strong relationships with colleagues, stakeholders, and customers across the University while acting as a positive ambassador for Digital Solutions and Services. A commitment to continuous learning and improvement is essential. You will actively seek opportunities to develop your own skills, contribute to service enhancements, and identify process improvements that drive efficiency, resilience, and an outstanding user experience.
About Us
We have one simple promise to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK, achieve outstanding results for our teaching and research, and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 making us one of the top universities in the country, recognised for our outstanding student experience and outcomes. Financially strong and seriously ambitious, we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career, with lots of opportunities to enhance your skills.
Benefits
- Generous annual leave entitlement of 38 days, inclusive of bank holidays and concessionary days (pro rata)
- Access to the Local Government Pension Scheme
- A suite of holistic wellbeing benefits and support, including family-friendly policies, generous sick pay provision and a comprehensive employee assistance programme
- Access to a variety of staff discounts at high-street retailers
- Discounted on-site gym
- Cycle-to-work scheme
- A flexible working environment
- A commitment to personal and professional development
For further information and to apply, please visit our website via the Apply button. Closing date: Sunday, 12 July 2026. The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK. The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.
Second Line Engineer employer: University of Derby
The University of Derby is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation in IT service delivery. With a strong commitment to employee development, you will have access to professional growth opportunities and a generous benefits package, all while contributing to a vibrant academic community dedicated to enhancing user systems and maintaining high security standards.
