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- Tasks: Provide excellent customer service and support to student residents while managing events.
- Company: Join the University of Derby, a top-rated institution with a focus on student experience.
- Benefits: Enjoy discounted accommodation, wellbeing support, and access to staff discounts.
- Other info: Fixed term contract until July 2027 with opportunities for overtime.
- Why this job: Make a positive impact on fellow students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25045 - 25421 £ per year.
About the University
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience. Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement. Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates. Student Living have won the GSLI Best University Housing award 4 years running. This is in recognition of our commitment to ongoing, high quality customer service and providing our residents with a great student experience. Whichever team you become a part of; student experience is our focus.
About the Role
THIS OPPORTUNITY IS AVAILABLE FOR UNIVERSITY OF DERBY STUDENTS ONLY. As a friendly and approachable point of contact for our student residents, you will provide excellent customer service to our residents to ensure the smooth and effective running of the halls accommodation. The role is varied and will involve general administration duties along with organisation of events. There may also be an element of looking after the wellbeing of our students and referring them for support if needed. You will be managed by a Hall Manager and there will be a set shift pattern; you will work 22.5 hours over a 3 week period on rolling rota. This is for 22.5 active duty hours and to be on call at weekends, with opportunity for overtime if desired. This is a fixed term contract until 3rd July 2027. You will be eligible for discounted accommodation. This role will be based at Peak Court. It is not required that you work at the halls that you live in, but you will need to be a student living in University halls in the academic year 26/27.
About You
We are seeking a highly organised and customer-focused individual with experience in customer service and administration. The ideal candidate will demonstrate a solid understanding of general administrative tasks and report writing, ensuring efficiency and accuracy in all aspects of their work. The successful candidate will have a clear understanding of what good customer service entails, with the ability to engage positively with a range of stakeholders. Strong IT literacy and proficiency with basic software applications are essential for this role, along with excellent written and oral communication skills to convey information clearly and professionally. A key requirement is the ability to maintain confidentiality when handling personal data, ensuring compliance with data protection standards. The candidate will also thrive in a small team environment, contributing positively while managing tasks independently where required. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
Please note that students on a Student Visa will not be eligible to apply for this role due to the on call element of the role and the working restrictions attached to Student Visas.
Benefits
- Local Government Pension Scheme
- Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
- Access to a variety of staff discounts at high street retailers
- Discounted onsite gym
- Cycle to Work scheme
- A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Kirk Hegarty, Hall Manager.
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK. If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check. Any information you provide will be treated in confidence and only used when considering your suitability for the post. To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage. The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.
Closing Date: 15 Mar 2026
Area: Operational Support
Salary: £25,045 to £25,421 per annum pro rata (for exceptional performers, there is scope for further progression up to £29,234 per annum, pro rata)
Residential Assistant at Peak Court (0014-26) - Derby, DE22 1GB employer: University of Derby
Contact Detail:
University of Derby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Assistant at Peak Court (0014-26) - Derby, DE22 1GB
✨Tip Number 1
Get to know the role and the university vibe! Research Peak Court and the University of Derby's values. This will help you connect with the interviewers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for someone. Being able to share these stories will highlight your suitability for the Residential Assistant role.
✨Tip Number 3
Network with current students or staff at the university. They can provide insider tips on what the hiring team is looking for and might even give you a heads-up about the interview process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Peak Court.
We think you need these skills to ace Residential Assistant at Peak Court (0014-26) - Derby, DE22 1GB
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application: Make sure to tailor your application to the Residential Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing university culture there.
How to prepare for a job interview at University of Derby
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Residential Assistant. Familiarise yourself with the key aspects of customer service and administration that are crucial for this role. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or helped others, as this will highlight your ability to engage positively with residents and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a resident's complaint or organising an event. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Demonstrate Team Spirit
Since you'll be working in a small team, it's important to show that you can collaborate well with others. Share examples of how you've contributed to a team in the past and express your willingness to support your colleagues and the overall student experience.