At a Glance
- Tasks: Be the friendly face of our library, helping students with enquiries and resources.
- Company: Join a supportive team at a vibrant London campus.
- Benefits: Enjoy a competitive salary, generous holiday, and a great pension scheme.
- Other info: Flexible hours and opportunities for hybrid working when possible.
- Why this job: Make a difference on campus while gaining valuable customer service experience.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
First point of contact for library and student services enquiries, providing excellent customer service via face‐to‐face, telephone, email and other contact methods.
Work as part of a small library team at the London campus, with regular lone working. Duties include library housekeeping: shelving, stock checking, tidying and helping students locate resources.
Standard working pattern: 17 hours per week, 8:30 am‐5:00 pm Monday–Tuesday. Flexibility required for occasional late nights and holiday cover. Role is based on‐site.
Benefits
- Competitive salary
- 35‐hour working week (pro rata)
- 33 days holiday plus bank holidays (pro rata)
- Excellent pension scheme with 8% employer contribution
- Hybrid working where business needs allow
- Corporate discounts
Contact
Informal enquiries: Karl Chambers, Campus Manager, karl.chambers@cumbria.ac.uk, 01228 242909.
Campus Assistant in London employer: University of Cumbria
As a Campus Assistant at our London campus, you will be part of a supportive and dynamic library team dedicated to providing exceptional customer service to students. We offer a competitive salary, generous holiday allowance, and an excellent pension scheme, alongside opportunities for professional growth in a collaborative work environment that values flexibility and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Assistant in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Cumbria and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Cumbria and let us see your personality shine through!
We think you need these skills to ace Campus Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Cumbria.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Cumbria and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Cumbria
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Cumbria.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Cumbria will surely appreciate.
