At a Glance
- Tasks: Provide top-notch support to prospective students and guide them through the enrolment process.
- Company: Join the University of Cumbria, a vibrant institution with a rich history and exciting future.
- Benefits: Enjoy a competitive salary, 33 days holiday, hybrid working, and a great pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for future students and make a real difference in their journey.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart. Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
The multi-award-winning University of Cumbria is a wonderful blend of old and new, founded on a rich educational history with institutions dating back more than 150 years. Having recently celebrated our 10th anniversary, we have a fast-growing research reputation, increasing profile and place alongside national and international employers as well as multi-million-pound campus investments and exciting ambitions for the future.
The Course Enquiry Centre sits at the heart of the University’s student recruitment operation and is often the first point of contact for prospective students, applicants and their supporters. As part of the Marketing and Student Recruitment Service, the team plays a vital role in shaping first impressions, supporting informed decision-making and driving progression from enquiry through to enrolment.
We are seeking a proactive and customer-focused Course Enquiry Centre Administrator to deliver high-quality information, advice and guidance across multiple communication channels. This role combines outstanding customer service with data accuracy, insight gathering and conversion-focused activity, including support during peak recruitment periods such as Clearing. Working closely with colleagues across Marketing, Recruitment, Admissions and Academic Institutes, you will contribute directly to achieving the University’s recruitment ambitions while ensuring every prospective student receives a confident, professional and seamless experience.
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution.
We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison to the sector.
Course Enquiry Centre Administrator in Carlisle employer: University of Cumbria
The University of Cumbria is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong focus on community engagement and a commitment to innovative educational practices, staff enjoy a competitive salary, generous holiday allowance, and the flexibility of hybrid working arrangements. Joining our team means being part of a vibrant institution that values collaboration and aims to make a meaningful impact both locally and globally.
StudySmarter Expert Advice🤫
We think this is how you could land Course Enquiry Centre Administrator in Carlisle
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Cumbria on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent initiatives. Show us how your skills align with our 'Towards 2030' strategic plan and how you can contribute to our community-focused mission.
✨Tip Number 3
Practice your customer service scenarios! As a Course Enquiry Centre Administrator, you'll need to demonstrate your ability to handle enquiries with confidence and professionalism. Role-play with a friend to nail those responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Course Enquiry Centre Administrator in Carlisle
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping others. Share examples of how you've provided excellent customer service in the past, as this role is all about making a great first impression!
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without waffling on too much.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Course Enquiry Centre Administrator role. Mention specific aspects of the job description that excite you and how you can contribute to our goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at University of Cumbria
✨Know Your Audience
Before the interview, take some time to research the University of Cumbria and its values. Understand their focus on community and partnerships, as this will help you tailor your responses to show how you align with their mission.
✨Showcase Your Customer Service Skills
As a Course Enquiry Centre Administrator, you'll be the first point of contact for prospective students. Prepare examples from your past experiences that highlight your customer service skills and how you've handled enquiries effectively.
✨Be Data Savvy
This role requires attention to detail and data accuracy. Brush up on any relevant tools or software you might need to use, and be ready to discuss how you’ve used data in previous roles to drive decisions or improve processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, especially during peak recruitment periods, and prepare thoughtful responses that demonstrate your proactive approach.
