At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with their enquiries.
- Company: Join the University of Cumbria, dedicated to serving our communities and fostering partnerships.
- Benefits: Enjoy a competitive salary, 33 days holiday, hybrid working, and a great pension scheme.
- Other info: Join a diverse team and contribute to a positive campus atmosphere.
- Why this job: Make a real difference in students' lives while gaining valuable experience in a supportive environment.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart. Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
The Campus Assistant serves as the first point of contact for students, staff, and visitors at the combined Student Enquiry Point (StEP) and Campus Reception desk. This role is pivotal in ensuring a professional, welcoming, and efficient front-facing service, directly contributing to the smooth operation of the Barrow Campus. We are appointing 2 Campus Assistants to join our new Barrow Campus.
With a strong emphasis on customer service excellence, the post holder will work within defined service standards to deliver a consistently high-quality experience for all campus users. By providing clear guidance and effective support, they will play a crucial role in fostering a positive campus environment.
As a key member of the student services team, the StEP Assistant will provide essential support across Student Services, Library Services, Academic Registry, Estates, and Campus Services. Their role will be integral to the seamless delivery of student and academic support services, ensuring that the University’s high service standards are upheld.
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour working week (pro rata), 33 days holiday plus bank holidays (pro rata), excellent pension scheme with 8% employer contribution, hybrid working in line with business need and corporate discounts to name a few.
We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison to the sector.
Campus Assistant x2 employer: University of Cumbria
The University of Cumbria is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises community engagement and employee development. With a strong focus on customer service excellence, the Campus Assistant role at our Barrow Campus offers a unique opportunity to contribute to a vibrant academic community while enjoying generous benefits such as a competitive salary, extensive holiday allowance, and a robust pension scheme. Join us in making a meaningful impact as we work towards our ambitious 'Towards 2030' strategic plan, enhancing the lives of our students and the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Assistant x2
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Cumbria. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Cumbria before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Campus Assistant x2
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Cumbria:Your cover letter is your chance to shine! Tell us why you want to work at University of Cumbria specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Cumbria!
How to prepare for a job interview at University of Cumbria
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
