At a Glance
- Tasks: Be the friendly face of our campus, helping students and visitors with their queries.
- Company: Join the University of Cumbria, dedicated to serving our communities and fostering partnerships.
- Benefits: Enjoy a competitive salary, 33 days holiday, hybrid working, and a great pension scheme.
- Other info: Join a diverse team and contribute to a positive campus atmosphere.
- Why this job: Make a real difference in students' lives while gaining valuable experience in a supportive environment.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart. Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
The Campus Assistant serves as the first point of contact for students, staff, and visitors at the combined Student Enquiry Point (StEP) and Campus Reception desk. This role is pivotal in ensuring a professional, welcoming, and efficient front-facing service, directly contributing to the smooth operation of the Barrow Campus.
With a strong emphasis on customer service excellence, the post holder will work within defined service standards to deliver a consistently high-quality experience for all campus users. By providing clear guidance and effective support, they will play a crucial role in fostering a positive campus environment.
As a key member of the student services team, the StEP Assistant will provide essential support across Student Services, Library Services, Academic Registry, Estates, and Campus Services. Their role will be integral to the seamless delivery of student and academic support services, ensuring that the University’s high service standards are upheld.
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour working week (pro rata), 33 days holiday plus bank holidays (pro rata), excellent pension scheme with 8% employer contribution, hybrid working in line with business need and corporate discounts to name a few.
We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison to the sector.
Campus Assistant x2 (0.34 FTE) employer: University of Cumbria
The University of Cumbria is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises community engagement and employee development. With a strong focus on customer service excellence, the Campus Assistant role at our Barrow Campus offers a unique opportunity to contribute to a vibrant academic community while enjoying generous benefits such as a competitive salary, extensive holiday allowance, and a robust pension scheme. Join us in making a meaningful impact as we work towards our ambitious 'Towards 2030' strategic plan.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Assistant x2 (0.34 FTE)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Cumbria and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Cumbria and let us see your personality shine through!
We think you need these skills to ace Campus Assistant x2 (0.34 FTE)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Cumbria.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Cumbria and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Cumbria
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Cumbria.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Cumbria will surely appreciate.
