We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart.
Now is a very exciting time to be joining us because we are delivering a new \"Towards 2030\" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.
About the Role
You will:
- Act as a central point of expertise for complex student enquiries
- Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
- Work collaboratively across university services to deliver seamless student experience
- Drive service improvements and contribute to a welcoming, well-managed campus environment
About You
You will:
- Have significant experience in student services, customer service or a related environment
- Demonstrate an understanding of student support processes and needs within higher education
- Experience of university, its operations and student community
- Be confident handling complex or sensitive enquiries with professionalism and empathy
- Have experience supporting or supervising colleagues and contributing to a high-performing team
- Be proactive, organised and committed to delivering excellent service
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour working week (pro rata), 33 days holiday plus bank holidays (pro rata), excellent pension scheme with 8% employer contribution, hybrid working in line with business need and corporate discounts to name a few.
- competitive salary
- 35 hour working week (pro rata)
- 33 days holiday plus bank holidays (pro rata)
- excellent pension scheme with 8% employer contribution
- hybrid working in line with business need
- corporate discounts
We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison, to the sector.
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Student Enquiry Point Coordinator (0.6 FTE) in Ambleside employer: University of Cumbria
The University of Cumbria is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As an Education Outreach Intern, you will enjoy a hybrid working model, generous holiday allowance, and the opportunity to enhance your skills while making a meaningful impact on students' futures in a vibrant academic environment.
