At a Glance
- Tasks: Support students with enquiries and coordinate service delivery on campus.
- Company: University of Cumbria, dedicated to serving local communities.
- Benefits: Competitive salary, 33 days holiday, hybrid working, and excellent pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a passionate team making a real difference in student support.
- Qualifications: Experience in customer service and understanding of higher education support.
The predicted salary is between 22950 - 28050 £ per year.
We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart. Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution.
We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.
About the Role
This is a key, front-facing role supporting the effective day-to-day operation of the Student Enquiry Point. You will ensure students receive timely, accurate and supportive guidance while helping to coordinate service delivery across campus.
- Act as a central point of expertise for complex student enquiries
- Work with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
- Work collaboratively across university services to deliver seamless student experience
- Drive service improvements and contribute to a welcoming, well-managed campus environment
About You
We are looking for a candidate with strong customer service expertise and a passion for supporting students, alongside experience of Higher Education and its student support services, this is essential for success in the role.
- Have significant experience in student services, customer service or a related environment
- Demonstrate an understanding of student support processes and needs within higher education
- Experience of university, its operations and student community
- Be confident handling complex or sensitive enquiries with professionalism and empathy
- Have experience supporting or supervising colleagues and contributing to a high-performing team
- Be proactive, organised and committed to delivering excellent service
Working Arrangements
This position is based on-site at our Ambleside campus due to its practical, hands-on, and student-facing responsibilities. The successful candidate will be expected to work their contracted hours across the week, while maintaining flexibility to provide additional cover when required to support operational needs.
We are looking to appoint someone as soon as possible to ensure sufficient time for induction and training ahead of the start of the 2026 academic year in September.
We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison to the sector.
Student Enquiry Point Coordinator (0.6 FTE) in Ambleside employer: University of Cumbria
As a Student Enquiry Point Coordinator at our Ambleside campus, you will be part of a vibrant and supportive work culture dedicated to enhancing the student experience. We pride ourselves on offering competitive salaries, generous holiday allowances, and a strong commitment to employee development, ensuring that you have the resources and opportunities to grow in your role. Join us in creating a welcoming environment where your expertise in student services can truly make a difference.
