At a Glance
- Tasks: Assist students and staff with queries, IT support, and access to services.
- Company: Join a supportive academic community at the University of Chichester.
- Benefits: Enjoy flexible hours, a pension scheme, gym access, and paid holidays.
- Other info: Part-time role for 30 hours a week, covering maternity leave for up to 11 months.
- Why this job: Be part of a team enhancing student experiences in a vibrant environment.
- Qualifications: Strong communication skills and experience in customer service and IT support required.
Department: Support & Information Zone
Part-time: 30 hours per week (36 weeks, Semester only)
Temporary for up to 11 months to cover a period of maternity leave
About this role
Join our highly professional, committed, and student-focused academic community within the Support and Information Zone (SIZ) team based at the Chichester and Bognor Regis campuses. The SIZ provides a high-quality enquiry handling and reception service, or ‘one-stop-shop’ for students, staff, and visitors to the University. We are now recruiting for a part-time Service Advisor to join our successful team.
Working in a customer-focused role, dealing with internal and external contacts, you will take responsibility for answering queries and resolving issues related to a broad range of topics such as: offering first-line IT Support; guidance on accessing various student support services; registration and admissions information; and assistance with student-related processes and procedures, including access to electronic books, journals, and databases.
About you
The appointed postholder will have a welcoming, proactive problem-solving approach and will act as a key contact with Professional Service teams and Academic departments. You will be willing to engage in appropriate training and development to ensure the highest level of customer service.
The successful applicant will possess excellent interpersonal, verbal, and written skills, along with proven experience of delivering first-line customer service and support in a complex environment. Experience or demonstrable skills in first-line IT support are essential, as is the ability to understand issues from a service user\'s perspective, offering an empathetic and empowering approach.
The post requires working on the part-time shift pattern detailed within the Job Profile.
About the team
You will work within the team to enhance the University’s student experience by providing high-quality, personalized, accessible, and aspirational support.
We pride ourselves on our sense of community and excellent staff experience.
In addition to your salary, we offer a competitive reward package with staff benefits including:
- Defined Benefit pension scheme via the Local Government Pension Scheme, with employer contributions and automatic lump sum life cover.
- A paid closure period over Christmas, in addition to holiday allowance and bank holidays, plus an occupational sickness scheme.
- An on-site gym at the Chichester campus, cycle purchase salary sacrifice scheme, subsidized bus travel between campuses, 24/7 Employee Assistance Programme, and extensive training opportunities.
Interview Date: Wednesday 20th August 2025
Download the full job profile here.
Before applying, ensure you can demonstrate or acquire the right to work in the UK. The University cannot support visa applications, and this role may not meet the salary threshold for skilled worker visa sponsorship. Further information is available at https://www.gov.uk/check-uk-visa.
We are committed to equality, diversity, and inclusion, believing a diverse workforce benefits us all.
#J-18808-LjbffrService Advisor - Part Time - Fixed Term in Chichester employer: University of Chichester
Join our vibrant academic community at the Chichester and Bognor Regis campuses, where we prioritise a supportive and inclusive work culture. As a part-time Service Advisor, you will enjoy a competitive benefits package, including a defined benefit pension scheme, generous holiday allowances, and access to extensive training opportunities, all while contributing to an enriching student experience. Our commitment to employee growth and well-being, alongside a strong sense of community, makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Part Time - Fixed Term in Chichester
✨Tip Number 1
Familiarise yourself with the services offered by the Support and Information Zone. Understanding the range of queries you might encounter will help you respond confidently and effectively during the interview.
✨Tip Number 2
Brush up on your first-line IT support skills. Since this role requires assisting with IT-related queries, being able to demonstrate your knowledge in this area will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved issues or improved a customer's experience, as this will showcase your problem-solving abilities.
✨Tip Number 4
Engage with current employees or alumni from the University to gain insights into the team culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview.
We think you need these skills to ace Service Advisor - Part Time - Fixed Term in Chichester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:Emphasise any previous customer service roles, particularly those involving IT support or student services. Use specific examples to demonstrate your problem-solving abilities and interpersonal skills.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the university's mission. Mention your proactive approach and willingness to engage in training, as these are key attributes for the position.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at University of Chichester
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your proactive problem-solving approach and how it benefited the customer.
✨Demonstrate IT Support Knowledge
As first-line IT support experience is essential, brush up on common IT issues students might face. Be ready to discuss your technical skills and any relevant experiences where you provided IT assistance, showcasing your ability to empathise with users.
✨Understand the University Environment
Familiarise yourself with the university's services and support systems. Showing that you understand the context in which you'll be working can set you apart. Research the Support and Information Zone and think about how you can contribute to enhancing the student experience.
✨Exhibit Strong Interpersonal Skills
The role requires excellent verbal and written communication skills. During the interview, focus on your ability to connect with people. Practice clear and concise communication, and be ready to demonstrate how you can engage effectively with both students and staff.
