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- Tasks: Provide top-notch support to students on wellbeing, finance, and inclusion.
- Company: A vibrant UK university in Liverpool with a focus on student success.
- Benefits: Dynamic work environment, great team, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Join us at Exton Park campus before the application deadline on February 15, 2026.
The predicted salary is between 30000 - 42000 £ per year.
A UK university in Liverpool is seeking a full-time Student Services Adviser to join their busy Helpdesk. This role requires providing high-quality service on various student support areas including wellbeing, financial support, and disability inclusion.
Ideal candidates should have:
- Excellent communication skills
- The ability to manage sensitive situations
- Experience in customer service
This position offers a dynamic work environment at the Exton Park campus, with closing date for applications on February 15, 2026.
Student Services Helpdesk Advisor in Liverpool employer: University of Chester
Contact Detail:
University of Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Helpdesk Advisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university. They can give us insider info on what it’s really like working there and might even put in a good word for us.
✨Tip Number 2
Prepare for the interview by practising common questions related to student services. We should think about how we’d handle sensitive situations, as that’s key for this role. Role-playing with a friend can help us feel more confident!
✨Tip Number 3
Show our passion for student support! When we get the chance to chat with the hiring team, let’s share why we care about wellbeing and inclusion. Genuine enthusiasm can really set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep an eye on any updates or new roles that pop up in the future.
We think you need these skills to ace Student Services Helpdesk Advisor in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills related to student support. We want to see how you can bring your unique background to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping students and how your communication skills can make a difference at our Helpdesk.
Showcase Your Soft Skills: Since this role involves managing sensitive situations, be sure to mention your ability to empathise and communicate effectively. We love candidates who can connect with students on a personal level!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at University of Chester
✨Know Your Stuff
Make sure you’re familiar with the university's student services and the specific areas mentioned in the job description, like wellbeing and financial support. Research common issues students face and think about how you would address them.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled sensitive situations in the past, as this will demonstrate your ability to manage challenging conversations.
✨Customer Service Experience Matters
Be ready to discuss your previous customer service roles. Think of specific instances where you went above and beyond to help someone, especially in a stressful situation. This will highlight your capability to provide high-quality service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you understand more about the team dynamics and the challenges they face in providing student support.
