At a Glance
- Tasks: Support library services, assist students and staff, and maintain a welcoming environment.
- Company: Join the University of Chester's friendly Learning and Information Services team.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Other info: Flexible hours with evening and weekend shifts; diverse applicants encouraged.
- Why this job: Make a difference in students' lives by creating a positive library experience.
- Qualifications: Passion for books and helping others; customer service skills are a plus.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about books, helping people, and creating calm, welcoming spaces? We’re looking for a full time (36.5 hours per week) Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at our Chester sites, with a strong focus on library services.
In this role, you’ll be supporting the day‑to‑day running of our library, helping students and staff, learning resources and study spaces. You’ll provide friendly, approachable assistance at service points, help with borrowing and returning items, shelving and maintaining book stock, and ensuring the library remains an organised, inviting environment where everyone feels comfortable and supported.
Working closely with the Customer Services Team Leader, you’ll play an important part in delivering a positive library experience. You’ll answer enquiries, assist users with finding books and resources, and help students feel confident using the library – whether they’re new to university life or regular library users. You’ll also help keep our learning spaces tidy, safe and ready for use.
This is a full‑time, permanent role, working 36.5 hours per week. Working a regular evening and weekend day on a rota basis is a part of this role, with time off in lieu during the week. Occasional travel to other University sites may be required.
Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day. We encourage applications from a diverse range of applicants.
LIS Customer Services Assistant - Chester in Liverpool employer: University of Chester
The University of Chester offers a vibrant and supportive work environment for its LIS Customer Services Assistants, where your passion for books and helping others can truly shine. With a strong emphasis on employee growth and development, you will have the opportunity to enhance your skills while contributing to a welcoming library atmosphere that fosters learning and curiosity. Located in the historic city of Chester, you will enjoy a unique blend of cultural richness and community spirit, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land LIS Customer Services Assistant - Chester in Liverpool
✨Tip Number 1
Get to know the library and its resources inside out! Spend some time familiarising yourself with the layout, services, and available materials. This way, when you chat with potential employers, you can show off your knowledge and passion for creating a welcoming space.
✨Tip Number 2
Network like a pro! Attend events or workshops related to library services and customer support. Meeting people in the field can lead to valuable connections and even job opportunities. Plus, it shows your commitment to the role!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Customer Services Assistant. Being able to demonstrate your approach to helping students and staff will make you stand out during interviews.
✨Tip Number 4
Apply through our website! We love seeing applications from enthusiastic candidates who are eager to join our team. Make sure to highlight your passion for books and helping others in your conversations with us.
We think you need these skills to ace LIS Customer Services Assistant - Chester in Liverpool
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for books and helping people shine through in your application. Share any relevant experiences that highlight your love for creating welcoming spaces and supporting others.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to know how you can contribute to our LIS team at the University of Chester!
Be Personable:Since this role is all about customer service, don’t hesitate to let your friendly personality come across in your writing. Use a warm tone and show us how you would engage with students and staff in the library.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our Customer Services team.
How to prepare for a job interview at University of Chester
✨Know Your Library Services
Familiarise yourself with the library services offered at the University of Chester. Understand how they support students and staff, and be ready to discuss how you can contribute to creating a welcoming environment.
✨Show Your Passion for Customer Service
Prepare examples that showcase your passion for helping others. Think about times when you've gone above and beyond to assist someone, especially in a library or educational setting, and be ready to share these stories.
✨Demonstrate Organisational Skills
Since maintaining an organised library is key, think of ways you've successfully managed tasks or projects in the past. Be prepared to discuss how you would keep the library tidy and inviting for all users.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewers about the team dynamics, challenges they face, or how they measure success in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
