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- Tasks: Support staff and students with IT and audio-visual equipment.
- Company: Join the University of Chester's innovative Learning Information Services team.
- Benefits: Enjoy flexible hours, remote work options, and a generous pension package.
- Why this job: Gain hands-on experience in tech while working in a supportive community.
- Qualifications: Experience with technical equipment and good knowledge of Microsoft and Apple devices required.
- Other info: Full training provided, plus opportunities for industry-standard qualifications.
The predicted salary is between 20500 - 22000 £ per year.
UNIVERSITY OF CHESTER
LEARNING AND INFORMATION SYSTEMS (LIS)
DIGITAL SUPPORT TECHNICAL OFFICER (AV & IT)
FIXED TERM CONTRACT UNTIL 31/12/2025
PART TIME, 15.5 HOURS PER WEEK
£25,733 – £27,644 PER ANNUM, PRO RATA
The University of Chester is seeking to appoint a Digital Support Technical Officer to join the Learning Information Services (LIS) department within the Digital Workplace Services Team. This is an exciting opportunity to join a newly developed technical team who support staff and students with IT and audio-visual equipment.
You will be mostly based at Exton Park, Chester with the opportunity to work alongside colleagues at other University of Chester sites. The role is predominantly based on-site but there may be opportunities to work from home.
Experience of working with technical equipment, excellent communication, and problem-solving skills are required. You will have good organisational skills, the ability to manage your own workload, and maintain vital documentation. Good knowledge of Microsoft applications and working knowledge of Windows and Apple devices is essential.
Full training on the breadth of the role will be provided, and there is the opportunity to gain industry standard AV and IT qualifications whilst in post.
The University offers a flexi-time scheme and a very generous pension package for Professional Service staff, as well as the opportunity for job sharing. This role is a fixed term contract until 31/12/2025 for 15.5 hours a week. The Digital Workplace Services Team and wider LIS department are a supportive community and are excited to welcome a new Technical Officer.
The University of Chester particularly welcomes applications from women, who are currently under-represented in this field. All appointments will be made on merit.
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Digital Support Technical Officer employer: University of Chester
Contact Detail:
University of Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technical Officer
✨Tip Number 1
Familiarise yourself with the specific audio-visual and IT equipment used at the University of Chester. Research common issues and solutions related to this technology, as demonstrating your knowledge during interviews can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the University of Chester, especially those in the Digital Workplace Services Team. Engaging with them can provide valuable insights into the team culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to showcase your problem-solving skills through practical examples. Think of scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to handle the challenges of the role effectively.
✨Tip Number 4
Highlight your communication skills by preparing to discuss how you would explain technical concepts to non-technical staff and students. This is crucial for a role that involves supporting a diverse range of users.
We think you need these skills to ace Digital Support Technical Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Digital Support Technical Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with technical equipment, IT support, or audio-visual systems. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft applications and familiarity with both Windows and Apple devices. If you have any relevant certifications or training, include those as well to strengthen your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for joining the University of Chester's Digital Workplace Services Team. Mention why you are particularly interested in this role and how you can contribute to their supportive community.
How to prepare for a job interview at University of Chester
✨Showcase Your Technical Skills
Make sure to highlight your experience with technical equipment and software during the interview. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Communication Skills
Since the role involves supporting staff and students, effective communication is key. Practice explaining complex technical concepts in simple terms, as this will show your ability to connect with non-technical users.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Think through potential scenarios beforehand and outline your thought process for troubleshooting and resolving issues.
✨Familiarise Yourself with the University’s Values
Research the University of Chester and its Learning Information Services department. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
