At a Glance
- Tasks: Provide top-notch support to students and staff at our busy Helpdesk.
- Company: Join a vibrant team dedicated to student wellbeing and support.
- Benefits: Flexible part-time hours, valuable experience, and a supportive work environment.
- Other info: Perfect for students looking to gain experience in a dynamic setting.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
We are recruiting a part time (26.5 hours per week) Student Services Helpdesk Assistant to join our busy Student Services Helpdesk.
With a variety of support offered across our campuses, this frontline role provides a high-quality service on a wide range of areas including:
- Wellbeing, Mental Health and Counselling
- Disability and Inclusion
- Student Safety
- Residential Life
You will be a welcoming first point of contact for students, staff and stakeholders contacting the Student Services department. You will respond to enquiries via phone, email, web form, and in person, aiming to resolve at first contact or referring to the appropriate support services when needed.
Our Helpdesk receives a diverse and wide range of enquiries, so you will need to remain calm, resilient, and confident under pressure. Strong communication skills are essential, as contacts can vary from straightforward requests for information and guidance to more serious situations requiring a sensitive triage and a compassionate approach.
Key Responsibilities
- Act as first point of contact for Student Services enquiries.
- Deliver professional, calm, and supportive customer service.
- Respond to enquiries via phone, email, web form, and in person
- Book appointments for dedicated Student Services teams.
- Maintain accurate records using a CRM system.
- Support events such as Open Days.
About You
- Excellent communication and customer service skills.
- Ability to manage sensitive or distressing situations professionally.
- Strong attention to detail.
- Excellent organisational skills with the ability to multitask priorities in a fast-paced environment.
- Experience in customer service, student support or a similar environment desirable.
This is a part time position of 26.5 hours per week to be agreed upon appointment across our working week (Monday to Thursday 9am to 5.30pm, Friday 9am - 4.30pm) at our Exton Park site in Chester.
We encourage applications from a diverse range of applicants.
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Student Services Helpdesk Assistant in Chester employer: University of Chester
The University of Chester is an excellent employer, offering a vibrant and collaborative working environment that fosters innovation in healthcare education. With ample opportunities for career development and access to clinical partnerships, employees can engage in meaningful work that shapes the future of healthcare while enjoying a supportive community dedicated to academic excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Helpdesk Assistant in Chester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Chester and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Chester and let us see your personality shine through!
We think you need these skills to ace Student Services Helpdesk Assistant in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Chester.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Chester and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Chester
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Chester.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Chester will surely appreciate.
