At a Glance
- Tasks: Support library operations, assist students and staff, and maintain a welcoming environment.
- Company: Join the University of Chester's friendly Learning and Information Services team.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Other info: Flexible hours with evening and weekend shifts; diverse applicants encouraged.
- Why this job: Make a difference in students' lives by creating a positive library experience.
- Qualifications: Passion for books and helping others; customer service skills are a plus.
The predicted salary is between 22000 - 26000 € per year.
Are you passionate about books, helping people, and creating calm, welcoming spaces? We’re looking for a full time (36.5 hours per week) Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at our Chester sites, with a strong focus on library services.
In this role, you’ll be supporting the day‑to‑day running of our library, helping students and staff, learning resources and study spaces. You’ll provide friendly, approachable assistance at service points, help with borrowing and returning items, shelving and maintaining book stock, and ensuring the library remains an organised, inviting environment where everyone feels comfortable and supported.
Working closely with the Customer Services Team Leader, you’ll play an important part in delivering a positive library experience. You’ll answer enquiries, assist users with finding books and resources, and help students feel confident using the library – whether they’re new to university life or regular library users. You’ll also help keep our learning spaces tidy, safe and ready for use.
This is a full‑time, permanent role, working 36.5 hours per week. Working a regular evening and weekend day on a rota basis is a part of this role, with time off in lieu during the week. Occasional travel to other University sites may be required.
Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day. We encourage applications from a diverse range of applicants.
LIS Customer Services Assistant - Chester employer: University of Chester
The University of Chester offers a vibrant and supportive work environment for its LIS Customer Services Assistants, where your passion for books and helping others can truly shine. With a strong emphasis on employee growth and development, you will have opportunities to enhance your skills while contributing to a welcoming library atmosphere that enriches the student experience. Located in the historic city of Chester, you'll enjoy a unique blend of cultural heritage and modern amenities, making it an excellent place to work and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land LIS Customer Services Assistant - Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Chester on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and library environments. We suggest role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show your passion for books and helping others during the interview. Share personal stories about how you've created welcoming spaces or assisted someone in need – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace LIS Customer Services Assistant - Chester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for books and helping people shine through in your application. Share any relevant experiences that highlight your love for creating welcoming spaces and supporting others.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. We want to know how you can contribute to our LIS team at the University of Chester!
Be Personable:Since this role is all about customer service, don’t hesitate to showcase your friendly and approachable nature. Use a warm tone in your writing to convey how you’d interact with students and staff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at University of Chester
✨Know Your Library Stuff
Familiarise yourself with the library services offered at the University of Chester. Understand how the borrowing system works, what resources are available, and be ready to discuss how you can contribute to creating a welcoming environment for students and staff.
✨Show Your People Skills
This role is all about helping others, so be prepared to demonstrate your customer service skills. Think of examples from your past experiences where you've successfully assisted someone or resolved an issue, and be ready to share those stories during the interview.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the role and the team. You might ask about the challenges the Customer Services Team faces or how they measure success in providing a positive library experience. This shows you're engaged and eager to contribute.
✨Be Ready for Practical Scenarios
You might be asked how you would handle specific situations, like a student struggling to find a book or dealing with a busy service point. Think through these scenarios beforehand and consider how you would approach them to ensure a smooth and supportive experience for users.
