At a Glance
- Tasks: Support library operations and assist students in navigating resources.
- Company: Join the University of Chester's friendly Learning and Information Services team.
- Benefits: Flexible part-time hours, supportive environment, and a chance to enhance your customer service skills.
- Other info: Diverse team culture with opportunities for personal growth.
- Why this job: Make a difference in students' lives while working in a vibrant library setting.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 30000 - 35000 £ per year.
We’re looking for a Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at Marriss House in Birkenhead. This role is ideal for someone that is keen to work in a library environment, where you will have the opportunity to work with books and learning resources, help people navigate university life, and create calm welcoming spaces for learning and socialising.
Responsibilities
- Support the day‑to‑day running of the library, learning resources and study spaces.
- Provide friendly, approachable assistance to students and staff; help with borrowing and returning items; shelve and maintain book stock; and ensure the library remains an organised, inviting environment.
- Answer enquiries, assist users with finding books and resources, and help students feel confident using the library.
- Work closely with customer services colleagues to deliver a positive library experience.
Working pattern
This is a part‑time role, working Wednesday afternoon, Thursday, and Friday. Occasional travel to other University sites may be required, as well as occasional shift changes.
Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day. We encourage applications from a diverse range of applicants.
Customer Service Assistant in Birkenhead employer: University of Chester
The University of Chester is an excellent employer, offering a vibrant and collaborative working environment that fosters innovation in healthcare education. With ample opportunities for career development and access to clinical partnerships, employees can engage in meaningful work that shapes the future of healthcare while enjoying a supportive community dedicated to academic excellence.
