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- Tasks: Support students with queries and provide guidance throughout their university journey.
- Company: Join the University of Lancashire, a vibrant hub for student life and learning.
- Benefits: Enjoy flexible working hours, including evenings and weekends, to fit your schedule.
- Why this job: Make a real impact on students' lives while gaining valuable experience in a dynamic environment.
- Qualifications: GCSE Maths and English at grade C/4 or above, plus customer service experience.
- Other info: Be part of exciting events like open days and promote essential student services.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
The University of Lancashire is seeking to appoint a Student Support Advisor to join our Student Support team. They will provide a gateway into Student Services in the Student Centre at our Preston Campus by offering a single point of contact for all student related queries throughout a student’s journey.
This role is focused on helping students make the most of their university experience by providing high-quality support for all aspects of university life. You will deliver exceptional customer service by engaging with students and staff in a busy customer-facing environment.
This role involves responding to initial inquiries via telephone, email, or face-to-face interactions, providing accurate advice and guidance, and maintaining clear and detailed records. You will also promote Student Services through presentations and drop-in sessions on campus, as well as supporting key events such as open days.
About you:
The successful candidate will have experience in a busy customer facing helpdesk or similar role and the ability to provide excellent customer service by proactively collaborating with customers and colleagues to resolve issues efficiently.
GCSE Maths and English at grade C/4 or above or equivalent experiential learning are a requirement of this role.
Additional information:
You will be required to work on a rota basis, which will include some evening and weekend working.
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Student Support Advisor employer: University of Central Lancashire
Contact Detail:
University of Central Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor
✨Tip Number 1
Familiarise yourself with the services offered by the University of Lancashire. Understanding the various support systems in place will help you answer student queries more effectively and demonstrate your commitment to their success.
✨Tip Number 2
Practice your customer service skills in a busy environment. Since this role requires exceptional customer interaction, consider volunteering or taking part-time roles that involve direct communication with customers to enhance your experience.
✨Tip Number 3
Prepare for potential scenarios you might encounter in the role. Think about common student issues and how you would address them, as this will show your proactive approach during any interviews or discussions.
✨Tip Number 4
Network with current or former Student Support Advisors if possible. They can provide insights into the role and share tips on what the hiring team values most, giving you an edge in your application process.
We think you need these skills to ace Student Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Student Support Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer service or helpdesk roles. Provide specific examples of how you have successfully assisted customers or resolved issues, as this will demonstrate your capability for the role.
Showcase Communication Skills: Since the role involves engaging with students and staff, make sure to showcase your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Proofread Your Application: Before submitting your application, proofread it thoroughly to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at University of Central Lancashire
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm under pressure and resolve issues efficiently.
✨Familiarise Yourself with Student Services
Research the Student Services offered at the University of Lancashire. Understanding their services will allow you to speak knowledgeably about how you can contribute to promoting these services during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Practice responding to hypothetical situations where you need to provide support or guidance to students, demonstrating your proactive approach.
✨Demonstrate Your Teamwork Abilities
The role requires collaboration with colleagues, so be ready to discuss your experience working in teams. Share examples of how you've worked together with others to achieve common goals, especially in a busy environment.
