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For Companies At a Glance
- Tasks: Be the friendly face of the University, providing top-notch service to visitors and customers.
- Company: Join the University of Lancashire, a vibrant community dedicated to transforming lives through education.
- Benefits: Enjoy great annual leave, employee perks, and opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a diverse and inclusive environment.
- Qualifications: Strong communication skills, IT proficiency, and a minimum of GCSEs in English and Maths required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The Customer Experience Colleague will be a member of the Ground Floor Team, and act as an ambassador for the University, providing an excellent and engaged first point of contact service for visitors and customers. They will pro-actively engage with internal and external customers, ensuring a positive experience through exceptional customer service.
About you:
We are looking for a customer-focused individual with experience in providing excellent service in busy and varied environments. The successful candidate will have strong communication skills, engaging effectively with diverse audiences, and competence in handling sensitive and confidential situations. Proficiency in IT systems or database applications for managing information is essential, alongside Front of House or cabin crew experience. A range of GCSEs including English Language and Math (minimum grade C) or appropriate equivalent, or significant experiential learning, is also a must. The role requires an enthusiastic attitude, the ability to take initiative, set priorities, and work independently while thriving under pressure in demanding environments. Candidates should demonstrate empathy and emotional intelligence, remaining calm in difficult situations while ensuring meaningful engagement with guests.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package ofrewards and lifestyle benefits– from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on ourSafeguardingpage.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
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Customer Experience Colleague employer: University of Central Lancashire
Contact Detail:
University of Central Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Colleague
✨Tip Number 1
Familiarise yourself with the University of Lancashire's values and mission. Understanding their commitment to transforming lives and creating opportunities will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to remain calm under pressure and engage effectively with diverse audiences.
✨Tip Number 3
Brush up on your IT skills, especially with any database applications mentioned in the job description. Being able to discuss your proficiency confidently can set you apart from other candidates.
✨Tip Number 4
Showcase your enthusiasm for the role by researching current initiatives or events at the University. Bringing these up during your conversation can illustrate your genuine interest in contributing to their community.
We think you need these skills to ace Customer Experience Colleague
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Experience Colleague position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your customer service experience, particularly in busy environments. Provide specific examples of how you've successfully engaged with diverse audiences and handled sensitive situations, showcasing your communication skills.
Showcase Your Skills: Mention your proficiency in IT systems or database applications, as well as any relevant qualifications like GCSEs in English Language and Maths. If you have Front of House or cabin crew experience, make sure to include that too.
Express Your Enthusiasm: Convey your enthusiasm for the role and the university's mission in your cover letter. Discuss your ability to work independently, take initiative, and remain calm under pressure, demonstrating your fit for the dynamic environment.
How to prepare for a job interview at University of Central Lancashire
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for customers, as this role heavily focuses on engaging with visitors.
✨Demonstrate Strong Communication Abilities
Practice articulating your thoughts clearly and confidently. Since the role involves interacting with diverse audiences, be ready to discuss how you've effectively communicated in previous roles, especially in busy environments.
✨Emphasise Your IT Proficiency
Be prepared to discuss your experience with IT systems or database applications. Mention specific tools you've used and how they helped you manage information efficiently, as this is essential for the role.
✨Exhibit Empathy and Emotional Intelligence
Think of scenarios where you handled sensitive situations with empathy. During the interview, convey your ability to remain calm under pressure and engage meaningfully with guests, showcasing your emotional intelligence.
