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- Tasks: Join our team to enhance visitor experiences and assist in running the Museum shop.
- Company: The Sedgwick Museum showcases over two million fossils and welcomes 90,000 visitors annually.
- Benefits: Enjoy a part-time role with flexible hours and the chance to engage with diverse audiences.
- Why this job: Be part of a vibrant team making a real impact in public engagement and museum outreach.
- Qualifications: Previous customer service experience and strong communication skills are essential; museum interest is a plus.
- Other info: This role is part-time, limited funding for three years, and we encourage BME candidates to apply.
The Sedgwick Museum has a vacancy for a friendly, organised and pro-active person to join the Visitor Services team. This role provides the opportunity to work with a small team focused on delivering an excellent welcome and visitor experience for all Museum audiences. Duties include assisting in the running of the Museum shop, contributing to public engagement planning and delivery, social media, facilitating audience research, collecting and collating data, contributing to strategic planning and maintaining and developing gallery resources.The Sedgwick Museum\’s collections comprise more than two million fossils, rocks and minerals representing 300 years of collecting. The Museum welcomes more than 90,000 public visitors a year and delivers popular public programmes and outreach. The Museum\’s priorities include reaching a larger and more diverse public audience, increasing and enhancing the support we provide to researchers and students, and taking a lead in the regional and national
museums sector.The role would suit someone who enjoys engaging with the public and contributing ideas to the wider team and strategy. Applicants should have previous customer service or visitor facing experience and excellent communications skills, with knowledge of or an interest in Museums, Earth Sciences or Public Engagement. Experience of working in a museum would be advantageous. Please also note this role is part-time at 0.2FTE for Saturdays only.Limited funding: The funds for this post are available for 3 years in the first instance.We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.Click the \’Apply\’ button below to register an account with our recruitment system (if you have not already) and apply online.For further information about the role, please see the Further Particulars.Informal enquiries can be directed to Sarah Hammond (Museum Operations and Visitor Services
Manager) onWe anticipate interviews will be carried out in person w/c 15 September 2025.Please quote reference LB46585 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Further information
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Visitor Services Assistant (Part Time) employer: University of Cambridge
Contact Detail:
University of Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant (Part Time)
✨Tip Number 1
Familiarise yourself with the Sedgwick Museum's collections and current exhibitions. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any discussions or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with the public in previous roles. Think about specific situations where you enhanced a visitor's experience, as this will be crucial for the Visitor Services Assistant position.
✨Tip Number 3
Get involved with local community events or social media groups related to museums or public engagement. Networking in these spaces can provide valuable insights and connections that may benefit your application and future role.
✨Tip Number 4
Consider volunteering at similar institutions or events to gain relevant experience. This not only enhances your CV but also shows your commitment to the museum sector and your eagerness to contribute to public engagement.
We think you need these skills to ace Visitor Services Assistant (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Visitor Services Assistant position. Highlight your relevant experience in customer service and public engagement.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any previous work in museums or visitor-facing roles, and include specific examples of how you've contributed to team success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the museum sector. Mention your interest in Earth Sciences and how you can contribute to enhancing visitor experiences at the Sedgwick Museum.
Follow Application Instructions: Ensure you follow all application instructions provided in the job listing. Include the reference number LB46585 in your application and double-check that all required documents are submitted correctly.
How to prepare for a job interview at University of Cambridge
✨Show Your Passion for Museums
Make sure to express your enthusiasm for museums and Earth sciences during the interview. Share any personal experiences or interests that relate to the museum's collections, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Since the role involves engaging with the public, be prepared to discuss your previous customer service or visitor-facing experience. Provide specific examples of how you've successfully handled customer interactions and contributed to a positive visitor experience.
✨Prepare for Teamwork Questions
The Visitor Services team is small and collaborative, so expect questions about teamwork. Think of instances where you’ve worked effectively within a team, contributed ideas, or helped resolve conflicts to showcase your ability to work well with others.
✨Research the Museum's Initiatives
Familiarise yourself with the Sedgwick Museum's current initiatives and priorities, especially regarding public engagement and outreach. This knowledge will allow you to ask informed questions and show that you're proactive about contributing to their goals.
