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- Tasks: Join a dynamic team providing IT support in a leading research department.
- Company: Be part of the University of Cambridge, renowned for its innovation and excellence.
- Benefits: Enjoy competitive pay, generous leave, and discounts at over 2,000 stores.
- Why this job: Gain hands-on experience while earning a Level 3 qualification in a supportive environment.
- Qualifications: Minimum of 5 GCSEs required; strong interpersonal skills and teamwork essential.
- Other info: This is an 18-month fixed-term apprenticeship with opportunities for growth.
The ICT Apprentice will work as part of a small team in the Department of Chemical Engineering & Biotechnology\’s IT facility. This is an exciting role and you will join to strengthen the IT capacity of the department reporting to the IT Manager. This team needs to support the highly diversified research and training needs of a world-leading department. The team delivers a full range of technical services, to circa 30 academic staff, 75 post-doctoral researchers, and 100 research students. The Department is part of the School of Technology and further details on the department can be found at : www.ceb.cam.ac.uk
You will provide technical support to a range of IT matters. The ability to work calmly under pressure is essential, excellent interpersonal skills, a good team player and strong work ethic are required. You will gain a Level 3 qualification via Firebrand Solutions (Support Technician route only) while you work with on the job training within the department and other University departments.
You will need a minimum of 5 GSCE\’s as part of the apprenticeship requirements. Your role will involve fault diagnosis, maintenance for both hardware and software, networking, data management and security.
Benefits of working at University of Cambridge include:
¿ Competitive rates of pay with automatic service-related pay progression and annual cost of living increases;
¿ Generous annual leave allowance of 36 days paid leave inclusive of bank holidays for full time employees, pro rata\’d for part time employees;
¿ Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare);
¿ An auto-enrolment pension scheme, with a generous employer contribution;
¿ Travel benefits and retail discounts at over 2,000 local and national stores;
The University is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirement for this role.
TO APPLY: All applications for this vacancy are being handled by the training provider for this apprenticeship, Firebrand. Please follow this link to the national apprenticeship website to apply:
Fixed-term: The funds for this post are available for 18 months in the first instance.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.
Informal enquiries are welcomed and should be directed to Mr Vito Candela, HR Administrator, at hr@ceb.cam.ac.uk .
Applications closing date 29th of August 2025.
Please quote reference NQ46800 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
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IT Apprentice employer: University of Cambridge
Contact Detail:
University of Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with the specific IT needs of the Department of Chemical Engineering & Biotechnology. Research their current projects and technologies they use, as this will help you understand how you can contribute effectively.
✨Tip Number 2
Highlight your ability to work under pressure by sharing examples from previous experiences. This could be during school projects or part-time jobs where you had to troubleshoot issues quickly.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you've successfully collaborated in teams before. Think of specific instances where your communication made a difference in achieving a goal.
✨Tip Number 4
Connect with current or former apprentices at the University of Cambridge through platforms like LinkedIn. They can provide insights into the role and tips on how to stand out during the selection process.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Apprentice position. Highlight key skills such as technical support, fault diagnosis, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the job. Emphasise any previous IT support roles, projects, or coursework that demonstrate your capability to handle the tasks mentioned in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the department. Mention why you are interested in working at the University of Cambridge and how your background makes you a suitable candidate for the apprenticeship.
Follow Application Instructions: Ensure you follow the application instructions precisely, including quoting the reference number NQ46800 in your application. Double-check all details before submitting to avoid any mistakes that could hinder your application.
How to prepare for a job interview at University of Cambridge
✨Research the Department
Before your interview, take some time to explore the Department of Chemical Engineering & Biotechnology. Familiarise yourself with their projects and research areas. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills in detail. Highlight any relevant experience you have with hardware, software, networking, or data management. If you have worked on specific projects or troubleshooting tasks, share those examples to demonstrate your capabilities.
✨Emphasise Teamwork and Communication
Since this role requires excellent interpersonal skills and being a good team player, be ready to provide examples of how you've successfully collaborated with others in the past. Discuss how you handle conflicts or challenges within a team setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to diagnose faults or manage IT issues. Practising your responses to these types of questions can help you feel more confident during the interview.
