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- Tasks: Lead a team to ensure smooth operations and exceptional service at the West Hub.
- Company: Join the prestigious University of Cambridge with a focus on inclusivity and collaboration.
- Benefits: Enjoy competitive pay, generous leave, and discounts at over 2,000 retailers.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in events management and strong interpersonal skills are essential.
- Other info: Great career growth opportunities and a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and motivated Senior Operations Assistant to join the Workplace Services team within the Estates Division at the West Hub. This is a key role supporting the Operations Supervisor and leading the Operations Assistants to deliver an exceptional experience for all West Hub users. You will oversee facilities management services that enable the West Hub's operations, catering, and library services to achieve their strategic goals. This includes supervising the Operations Assistants, managing contractors on site, and ensuring smooth day-to-day operations. Acting as a point of contact in the absence of the Operations Supervisor, you will inspire and lead the team to provide outstanding customer service. The role also carries responsibility for Health & Safety compliance, fire safety management, and supporting event delivery. You will play a vital part in maintaining best practice and driving continuous improvement in operational processes.
Key Responsibilities
- Manage facilities functions at the West Hub, ensuring cleaning, maintenance, and security services are delivered effectively.
- Support daily operational processes and contribute to developing procedures aligned with Estates Division KPIs and West Hub strategic goals.
- Coordinate event delivery, working closely with the Operations Supervisor and Event Coordinator.
- Plan resources for Operations Assistants, cleaning, and security teams, ensuring smooth event setups and reporting on activity.
- Produce detailed end-of-day reports and escalate operational issues as needed.
- Ensure Health & Safety compliance and manage on-site contractors.
- Act as a role model for exceptional customer service and help foster an inclusive, collaborative culture within the West Hub.
About You
- Experience working in a multi-use venue (commercial or educational), ideally with public access.
- Strong background in events management and operational roles with varied priorities.
- Ability to manage competing demands across diverse customer groups and internal teams.
- Skilled in reporting, data management, and understanding finance processes.
- Experience working with contractors and supporting services.
- Knowledge of operational procedures, including opening/closing, emergency protocols, and daily reporting.
- Marketing skills such as content creation, website updates, and social media management.
- Educated to A-level/NVQ Level 3 or equivalent practical experience.
- First Aid, Fire Warden, and COSHH training (or willingness to undertake).
- Inclusive leadership style with excellent interpersonal skills, tact, and diplomacy.
Benefits Of Working At The University Of Cambridge Include
- Competitive pay with automatic annual cost of living increases and service-related progression.
- Generous annual leave entitlement, helping you maintain a healthy work-life balance.
- Family-friendly policies, including enhanced maternity, adoption, and shared parental leave, plus access to workplace nurseries.
- Excellent pension scheme with a generous employer contribution through auto-enrolment.
- Travel and shopping discounts at over 2,000 local and national retailers.
- Relocation support for eligible new starters.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk. Please quote reference BA48427 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Senior Operations Assistant - West Hub in Cambridge employer: University of Cambridge
Contact Detail:
University of Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Assistant - West Hub in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the West Hub. A friendly chat can open doors and give you insights that might just land you that Senior Operations Assistant role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the West Hub's operations and think about how your experience aligns with their needs. We want to see you shine and show how you can lead the team to deliver exceptional service.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles, especially in facilities management or events. We love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the West Hub. Let’s make it happen!
We think you need these skills to ace Senior Operations Assistant - West Hub in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Operations Assistant role. Highlight your experience in facilities management and events, as well as any leadership skills that align with what we're looking for.
Showcase Your Skills: Don’t forget to mention your background in customer service and operational processes. We want to see how your skills can help us deliver an exceptional experience at the West Hub!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and relevant experience at a glance.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at University of Cambridge
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Senior Operations Assistant role. Familiarise yourself with the key responsibilities, such as managing facilities functions and supporting event delivery. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves supervising Operations Assistants, be ready to discuss your leadership style. Share examples of how you've inspired teams in the past and how you foster an inclusive culture. Highlight any relevant training or experience that showcases your ability to lead effectively.
✨Prepare for Scenario Questions
Expect questions about handling operational challenges or managing competing demands. Think of specific scenarios from your past experiences where you successfully navigated similar situations. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Health & Safety Knowledge
Given the importance of Health & Safety compliance in this role, brush up on relevant regulations and best practices. Be prepared to discuss any training you've had, like First Aid or Fire Warden training, and how you would ensure safety standards are met at the West Hub.
