At a Glance
- Tasks: Lead the Dynamics 365 and Power Apps team, ensuring high-quality service delivery and continuous improvement.
- Company: Join a leading university's IT Services team with a focus on innovation and collaboration.
- Benefits: Open-ended contract, Monday to Friday work pattern, and opportunities for professional growth.
- Other info: Engage with stakeholders and vendors, promoting modern digital practices in a dynamic environment.
- Why this job: Shape the future of CRM and low-code services while making a real impact in a large organisation.
- Qualifications: Strong technical experience in Microsoft Dynamics 365 and Power Apps, with leadership skills preferred.
The predicted salary is between 55000 - 65000 € per year.
This role leads the Dynamics 365 and Power Apps team within IT Services, responsible for the operational delivery, development and continuous improvement of the University’s CRM and low-code platforms. The post-holder will manage a team of specialist engineers, working closely with colleagues across IT Services and the wider University to ensure Dynamics 365 and Power Platform services are secure, reliable, well-governed and aligned to institutional needs. The role plays a key part in shaping service roadmaps, overseeing vendor and supplier relationships, and ensuring services support the University’s strategic priorities.
What will you be doing?
- Providing technical and people leadership for the Dynamics 365 and Power Apps service area, ensuring high-quality service delivery and a positive stakeholder experience.
- Line managing and leading a team of Dynamics 365 and Power Apps engineers, supporting their development and performance.
- Taking ownership of the operational management of CRM and Power Platform services, in line with ITIL best practice.
- Overseeing service performance, incident response, change and continuous improvement activities.
- Ensuring platforms and solutions are compliant with security, architectural and governance standards.
- Working with stakeholders across the University to understand requirements and translate these into sustainable services and roadmaps.
- Managing relationships with suppliers and vendors to ensure effective delivery and value for money.
- Leading or contributing to small projects and enhancement initiatives, including delivery planning, risk management and quality assurance.
- Maintaining accurate service documentation, standards and operating procedures.
- Actively promoting modern digital practices and keeping the service aligned with evolving Microsoft technologies.
You should apply if
You have strong technical experience in Microsoft Dynamics 365 and Power Apps and are motivated to contribute to the delivery and improvement of enterprise CRM and low-code services within a large, complex organisation. You’ll be a good fit if you can demonstrate:
- Hands-on experience with Microsoft Dynamics 365, including implementation, configuration and change.
- Experience working with Power Apps and Power Platform governance.
- A solid understanding of CRM security models.
- Experience of IT service delivery, ideally aligned to ITIL practices.
- Experience working collaboratively within technical teams, with previous leadership or supervisory experience being desirable but not essential.
- Confidence engaging with stakeholders, suppliers and third-party vendors.
- Experience of Agile delivery approaches, particularly Scrum.
Additional information
- Contract type: Open-ended.
- Work pattern: Monday - Friday. 1 FTE. The role holder may be required to perform on-call/standby duties in the course of performing the role.
- Grade: K.
- School/Unit: IT Services.
This advert will close at 23:59 UK time on Monday 25th May.
For informal queries please contact: Kris Edney - Kris.Edney@bristol.ac.uk - +44 117 455 5796.
Our strategy and mission: We recently launched our strategy to 2030 tying together our mission, vision and values.
Team Manager D365 and Power Apps employer: University of Bristol
As a leading institution in higher education, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. The Team Manager for D365 and Power Apps will benefit from a supportive environment that prioritises professional development, offering numerous opportunities for growth while working with cutting-edge technologies. Located in a vibrant academic community, this role not only contributes to the strategic priorities of the University but also allows for meaningful engagement with diverse stakeholders, making it an excellent place for those seeking impactful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager D365 and Power Apps
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365 and Power Apps. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects with Dynamics 365 and Power Apps. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to CRM security models and ITIL practices. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Manager D365 and Power Apps
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with Microsoft Dynamics 365 and Power Apps, as well as any leadership roles you've had. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your understanding of CRM security models and ITIL practices – these are key for us.
Showcase Your Team Spirit:Since this role involves leading a team, make sure to highlight your collaborative experiences. Talk about how you've worked with technical teams and engaged with stakeholders. We love seeing examples of teamwork and leadership in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at University of Bristol
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of Microsoft Dynamics 365 and Power Apps. Be ready to discuss your hands-on experience with implementation, configuration, and change management. This will show that you’re not just familiar with the platforms but can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your ability to manage performance and support team development. Even if you haven't held a formal leadership role, think about times when you've taken initiative or guided others.
✨Understand the Bigger Picture
Familiarise yourself with the University’s strategic priorities and how the Dynamics 365 and Power Platform services align with them. Being able to articulate how your role can contribute to these goals will demonstrate your commitment and understanding of the institution's needs.
✨Engage Stakeholders Effectively
Prepare to discuss your experience working with stakeholders, suppliers, and vendors. Think of specific instances where you’ve successfully managed relationships or translated requirements into actionable plans. This will show that you can navigate the complexities of a large organisation.
