At a Glance
- Tasks: Support students by answering enquiries and connecting them with the right services.
- Company: Join a vibrant university team dedicated to enhancing student experiences.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Flexible roles available, including open-ended and fixed-term contracts.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping diverse student backgrounds.
The predicted salary is between 28778 - 32080 £ per year.
The role of Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.
What will you be doing? We are looking for customer service experts to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same. You will be using a variety of technologies to manage student enquiries in person, by email or over the telephone. You will be liaising with a range of different teams across the University including student accommodation, fees, money advice and student well-being services.
You should apply if you are energetic and adaptable with great people skills. You will already have experience of a customer-facing role and be committed to supporting students from a wide range of backgrounds.
- Contract type: 2 x Open ended
- 1 x Fixed term until February 2027
- 1 x Fixed term until April 2027
- Work pattern: Full time
- Grade: F
- Salary: £28,778 - £32,080 p.a
- School/Unit: Student Services, Education & Student Experience
- Shift pattern: 35 hours per week
This advert will close at 23:59 UK time on 23/09/2026.
For informal queries please contact: Rachel Nee (lwren@bristol.ac.uk) Deputy Manager, Student Services.
Our strategy and mission: We recently launched our strategy to 2030 tying together our mission, vision and values.
Student Services Adviser employer: University of Bristol
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