University of Bristol IT Services is seeking a Service Desk Administrator to manage and enhance reporting on service performance metrics, SLA/KPI data and customer satisfaction. The role involves analysing ITSM data, maintaining dashboards, and supporting data-driven decisions across the organisation.
The post reports to the Service Desk Team Leader – Digital Services. Typical duties include incident and service request triage, ad-hoc reporting, and collaboration with End-User Services Support.
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Service Desk Analytics & Reporting Specialist employer: University of Bristol
The University of Bristol offers a dynamic and supportive work environment for its Pensions Officer role, where employees benefit from flexible hybrid working arrangements and a strong emphasis on professional development. With a commitment to excellent customer service and collaboration, staff are encouraged to grow their expertise in pension administration while contributing to the well-being of around 10,000 colleagues. The Finance Services division fosters a culture of teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
