The role
We have an opportunity to join our Payroll and Pensions Team as a pensions officer. You will be key to the effective delivery of this vital function at the University of Bristol, one of the 3 largest employers in the city.
As part of the Finance Services division the Payroll and Pensions team play an essential role within the division and ensure 10,000 University staff are paid each month. This team ensure that the pensions schemes are administered and that University staff are supported on our pension schemes.
Benefits and perks
- competitive salaries
- excellent staff benefits
- a generous annual leave entitlement (including bank holidays and fixed closure days)
- access to pension schemes
- training and development opportunities
- blended working policy which offers excellent flexibility on office based and home working for staff
What will you be doing?
- Deliver excellent customer service as an employee-facing team ensuring that all individuals are treated courteously and professionally.
- Deal with enquiries from staff and other outside bodies, including more complex queries judging when to forward onto a more senior member of the Pensions Team.
- Ensure that pension knowledge is kept up to date so that the schemes can be operated correctly.
- Demonstrate an open attitude to change including opportunities to enhance performance.
- Use Excel and other software to collate and analyse data ensuring accuracy.
You should apply if
- Previous experience working in a high-volume processing team and able to work as part of a team
- Ability to plan and prioritise (allocated) workload and take ownership of the same
- Good knowledge of Microsoft packages including Word and Excel
- Proficient in the use of the email
- Previous experience of working in a pensions team
- Awareness of pension legislation
- Demonstrable experience of consistently providing good customer service
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Pensions Officer employer: University of Bristol
The University of Bristol offers a dynamic and supportive work environment for its Pensions Officer role, where employees benefit from flexible hybrid working arrangements and a strong emphasis on professional development. With a commitment to excellent customer service and collaboration, staff are encouraged to grow their expertise in pension administration while contributing to the well-being of around 10,000 colleagues. The Finance Services division fosters a culture of teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
