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- Tasks: Lead a team to enhance customer service and develop efficient enquiry management processes.
- Company: Bristol SU, a fun and inclusive organisation supporting over 26,000 students.
- Benefits: Competitive salary, generous holiday, flexible working, and professional training opportunities.
- Why this job: Make a real difference in students' lives while building a rewarding career.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Join a diverse team committed to equality, diversity, and inclusion.
The predicted salary is between 25800 - 29200 £ per year.
Bristol SU is seeking a motivational team leader - someone who really gets customer service, can develop lean and efficient processes, and who can inspire others to be great ambassadors for our organisation.
What’s the job?
- Role: Enquiry Experience and Funding Lead
- Hours: 35 Hours per week
- Salary: £30,848 to £35,228. The starting salary for this role is £30,848 FTE. The Grade range for this role is £30,848 to £35,228 FTE and pay can progress annually through the band in line with our pay and reward policy.
- Contract: Permanent
- Closing date: Friday 27th February 2026, 9am
Who are we?
Part business, part charity, part membership body - Bristol SU is a seriously fun place to work. Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community.
What will you bring?
- You’ll have experience in developing enquiry management processes, and will have worked in a customer, client or student-facing role.
- You’ll be able to communicate using a range of channels, bring people together, and build strong professional relationships.
- You know how to use digital systems and platforms to improve workflow, and you can problem-solve and develop innovative solutions.
- You’re a skilled communicator, and a motivational team leader.
Why apply?
Because you’re excited to make a difference! We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days' holiday. We’re committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you’ll gain fantastic experience, and room to develop and advance your career.
We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. No wonder 87% of our employees would recommend Bristol SU as a great place to work!
Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience.
Bristol SU strives to have an inclusive culture and an environment for all, underpinned by respect and compassion, where everyone feels welcomed, included, supported, valued and safe. Bristol SU recognises that candidates from some backgrounds/ identities may face additional barriers throughout their careers and when applying for new roles across the sector. We are committed to taking positive action to expand the diversity of our staff team by offering two guaranteed interview schemes - a scheme for people of colour and a scheme for disabled people.
Be yourself, be proud of the work you do and build a career in a place that knows different is good.
Key dates
- Closing Date: 27 February 2026, 9am
- Shortlisting: 4 March 2026
- Interviews: 10 March 2026
Please visit our website and download our Applicant pack for more information before submitting your application.
For general enquiries, please contact us at bristolsu-people@bristol.ac.uk.
EXTERNAL00426 in Bristol employer: University of Bristol
Contact Detail:
University of Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EXTERNAL00426 in Bristol
✨Tip Number 1
Get to know the company inside out! Research Bristol SU's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where they might be present. Building relationships can give you insider info and make you stand out when it comes to interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Enquiry Experience and Funding Lead. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you fresh in their minds.
We think you need these skills to ace EXTERNAL00426 in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference and supporting our student community.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and enquiry management. We’re looking for specific examples that demonstrate how you've developed efficient processes and built strong relationships.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at University of Bristol
✨Know Your Stuff
Before the interview, dive deep into Bristol SU's mission and values. Understand their commitment to diversity and inclusion, and think about how your experience aligns with their goals. This will show that you're not just interested in the role, but also in being part of their community.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to motivate others and develop efficient processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Communicate Effectively
Since the role involves building strong professional relationships, practice articulating your thoughts clearly. Be ready to discuss how you’ve used various communication channels to engage with customers or clients. This will demonstrate your adaptability and interpersonal skills.
✨Bring Solutions to the Table
Think about innovative solutions you've implemented in previous roles, especially regarding enquiry management processes. Be prepared to discuss how you can leverage digital systems to improve workflows at Bristol SU. This shows that you're proactive and ready to contribute from day one.
