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- Tasks: Lead a team to enhance customer service and develop efficient enquiry processes.
- Company: Bristol SU, a vibrant mix of business, charity, and student support.
- Benefits: Competitive salary, generous holiday, flexible working, and professional training.
- Why this job: Make a real difference in students' lives while building a rewarding career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a diverse and inclusive culture with excellent growth opportunities.
The predicted salary is between 30848 - 35228 £ per year.
Bristol SU is seeking a motivational team leader - someone who really gets customer service, can develop lean and efficient processes, and who can inspire others to be great ambassadors for our organisation.
Role: Enquiry Experience and Funding Lead
Hours: 35 Hours per week
Salary: £30,848 to £35,228. The starting salary for this role is £30,848 FTE. The Grade range for this role is £30,848 to £35,228 FTE and pay can progress annually through the band in line with our pay and reward policy.
Contract: Permanent
Closing date: Friday 27 February 2026, 9am
Who are we? Part business, part charity, part membership body – Bristol SU is a seriously fun place to work. Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 26,000 members, 400 clubs and societies, a diverse range of professional services, and an innovative strategy that will help to create an inclusive and supportive University community.
What will you bring?
- You’ll have experience in developing enquiry management processes, and will have worked in a customer, client or student-facing role.
- You’ll be able to communicate using a range of channels, bring people together, and build strong professional relationships.
- You know how to use digital systems and platforms to improve workflow, and you can problem-solve and develop innovative solutions.
- You’re a skilled communicator, and a motivational team leader.
Why apply? Because you’re excited to make a difference! We offer lots of great benefits including enhanced pay for parents taking maternity, adoption or shared parental leave, a competitive salary for the non-profit sector, a generous pension scheme and at least 40 days’ holiday. We’re committed to helping you achieve a healthy work-life balance through flexible working and are open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you’ll gain fantastic experience, and room to develop and advance your career.
We are proud to have been recognised through numerous accreditations and awards that demonstrate our commitment to creating a positive and supportive culture. We have appeared in the Inclusive Companies top 100 list and have won a number of awards for our commitment to diversity, including best Students' Union. No wonder 87% of our employees would recommend Bristol SU as a great place to work!
Equality, Diversity and Inclusion are central to life at Bristol SU. We approach our work with positivity and celebrate our diverse and unique communities. Our people are proud of our values and care about creating diverse and supportive communities that are inclusive of age, disability, gender, identity, race, religion, sexual orientation and experience. Bristol SU strives to have an inclusive culture and an environment for all, underpinned by respect and compassion, where everyone feels welcomed, included, supported, valued and safe. Bristol SU recognises that candidates from some backgrounds/ identities may face additional barriers throughout their careers and when applying for new roles across the sector. We are committed to taking positive action to expand the diversity of our staff team by offering two guaranteed interview schemes – a scheme for people of colour and a scheme for disabled people.
Be yourself, be proud of the work you do and build a career in a place that knows different is good.
Key dates:
- Closing Date: 27 February 2026, 9am
- Shortlisting: 4 March 2026
- Interviews: 10 March 2026
Application information: Please visit our website to download our Applicant pack for more information before submitting your application. For general enquiries, please contact us at bristolsu-people@bristol.ac.uk.
Enquiry Experience and Funding Lead in Bristol employer: University of Bristol Students' Union
Contact Detail:
University of Bristol Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiry Experience and Funding Lead in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bristol SU's values and mission. This will help you connect your experiences with what they stand for, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them as stories that highlight your problem-solving abilities and leadership skills. This makes your answers more engaging and memorable.
✨Tip Number 3
Prepare some thoughtful questions! Asking about their approach to customer service or how they foster inclusivity shows you're genuinely interested in the role and the organisation. Plus, it gives you a chance to assess if they're the right fit for you.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and reinforces your enthusiasm for the position.
We think you need these skills to ace Enquiry Experience and Funding Lead in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference in the student experience at Bristol SU.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands customer service and can develop efficient processes, so connect your past roles to what we need!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Enquiry Experience and Funding Lead role.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you care about the details, which is super important in this role!
How to prepare for a job interview at University of Bristol Students' Union
✨Know Your Stuff
Before the interview, dive deep into Bristol SU's mission and values. Understand their commitment to diversity and inclusion, and think about how your experience aligns with their goals. This will show that you're not just interested in the role, but also in being part of their community.
✨Showcase Your Leadership Skills
As a potential Enquiry Experience and Funding Lead, be ready to discuss your leadership style. Prepare examples of how you've motivated teams in the past, especially in customer service settings. Highlight any processes you've developed that improved efficiency or team morale.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to enquiry management and problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the challenges the team currently faces or how they measure success in the role. This shows your genuine interest and helps you gauge if the organisation is the right fit for you.
