At a Glance
- Tasks: Serve delicious coffee and create a welcoming vibe for students and staff.
- Company: Join the University of Brighton's vibrant campus community.
- Benefits: Enjoy a pension scheme, extra leave over Christmas, and staff discounts.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a friendly team and enhance your customer service skills.
- Qualifications: No specific experience needed, just a passion for great service!
The predicted salary is between 12 - 15 £ per hour.
The University of Brighton is seeking a customer service team member for its campus cafés. This part-time role (30 hours/week) involves preparing food, operating coffee machines, and ensuring a welcoming atmosphere for students and staff.
The position operates on a fixed-term contract for 12 months, with benefits including a pension scheme, additional leave over Christmas, and a staff discount scheme. We encourage applicants from diverse backgrounds to enhance our inclusive environment.
Campus Café Barista & Guest Services Associate in London employer: University of Brighton
The University of Brighton is an excellent employer, offering a vibrant work culture that prioritises inclusivity and community engagement. As a Campus Café Barista & Guest Services Associate, you will enjoy benefits such as a pension scheme, additional leave over Christmas, and a staff discount scheme, all while contributing to a welcoming atmosphere for students and staff. With opportunities for personal growth and development within the university setting, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Café Barista & Guest Services Associate in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Brighton and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Brighton and let us see your personality shine through!
We think you need these skills to ace Campus Café Barista & Guest Services Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Brighton.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Brighton and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Brighton
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Brighton.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Brighton will surely appreciate.
