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- Tasks: Assist students with accommodation queries and provide top-notch customer service.
- Company: Join a vibrant university team in Brighton, dedicated to student support.
- Benefits: Competitive salary, inclusive environment, and flexible working options.
- Other info: Opportunity for career growth in a diverse and supportive workplace.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong admin skills are essential.
The predicted salary is between 25804 - 26707 £ per year.
Location: Brighton – Moulsecoomb.
Salary: £25,804 to £26,707 per annum.
Contract Length: 4 months.
Based in our Cockcroft building on the Moulsecoomb campus, you will assist the Accommodation Team by providing administrative support and excellent customer service, reporting to the Accommodation Manager.
Key Responsibilities- Providing a customer-facing service to students and the public.
- Answering enquiries related to accommodation through email, telephone, and in-person meetings.
- Processing applications for accommodation using information databases and maintaining accurate records.
- Attending summer housing events and move-in events.
- Supporting students on our social media platforms.
- Providing advice on accommodation to various audiences.
- Performing general office duties such as filing and processing landlord reference requests.
Your recent experience in a customer-focused environment and strong administrative skills will be key to success in this role. We’re looking for individuals with effective written, verbal, and interpersonal skills, along with the ability to explain complex procedures in a straightforward manner. Familiarity with word processing, spreadsheet, and database packages is essential.
These positions are available on a full-time, fixed-term basis for 4 months with an ideal start date in mid-June. Please be aware that there will be restricted availability for time off during August and September. Additionally, you should anticipate some weekend work as part of your responsibilities.
The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage male applicants and all those from Minority Ethnic backgrounds. The university is underrepresented by these groups at this job grade.
For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK.
Accommodation Assistant - 2 Vacancies in Brighton employer: University of Brighton
Contact Detail:
University of Brighton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant - 2 Vacancies in Brighton
✨Tip Number 1
Get to know the company! Research the University and its values, especially around inclusivity and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of scenarios where you can demonstrate your ability to handle enquiries effectively. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any university events. This could give you insider knowledge and even a potential referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the position and ready to take the next step in your career.
We think you need these skills to ace Accommodation Assistant - 2 Vacancies in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and administrative skills. We want to see how your background fits with the role of Accommodation Assistant, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate effective communication, so use simple language to explain your experiences and how they relate to the job. Remember, clarity is key!
Show Your Enthusiasm: Let your passion for helping students shine through in your application. We’re looking for individuals who are excited about providing excellent customer service, so don’t be shy about expressing your enthusiasm for the role and the university environment.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can consider you for the Accommodation Assistant position!
How to prepare for a job interview at University of Brighton
✨Know Your Stuff
Before the interview, make sure you understand the role of an Accommodation Assistant. Familiarise yourself with the key responsibilities like providing customer service and processing applications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about helping students and the public, be ready to share examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or provided excellent support, as this will demonstrate your suitability for the job.
✨Practice Makes Perfect
Rehearse common interview questions related to administrative tasks and customer interactions. You could even do a mock interview with a friend or family member. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Be Ready for Scenarios
Prepare for situational questions that might ask how you'd handle specific challenges, like dealing with a difficult student or managing multiple enquiries at once. Think through your responses and keep them focused on your problem-solving skills and ability to communicate effectively.