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- Tasks: Be the first point of contact for student enquiries and provide essential support.
- Company: Join the University of Bradford, a leader in social mobility and inclusion.
- Benefits: Enjoy 25 days holiday, family-friendly policies, and great campus facilities.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work on campus with opportunities for personal and professional growth.
The predicted salary is between 23600 - 26300 £ per year.
Fixed term till 31st July 2025 to cover maternity leave
Contract type: Maternity Cover
Interview date: TBC
At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for the last two years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.
Safeguarding
The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.
Directorate
Our new Student Life Service brings together our existing MyBradford and Student Life teams to create a new front-line service where our students can access high quality advice, guidance, and support on a range of university, money, and welfare matters.
Alongside responding to general enquiries from students relating to a wide range of university issues, the Student Life Service will provide a wide range of financial advice including student funding, hardship support, and providing guidance on welfare benefits. The Student Life Service will also provide support with a range of pastoral issues.
What you will be doing:
- Acting as the first point of contact for all enquiries into the Student Life Service, the Student Life Generalist Adviser acts as the triage point for the Student Life Service, ensuring that the Student Life Specialist Advisers are able to retain capacity for complex and risk associated cases.
- Managing initial queries via a range of options delivered via face-to-face meetings at a service desk or by appointment, by email or by phone. They will also be responsible for triaging via the university case management system and assessing whether students require a more urgent level of support and making appropriate referrals.
- Providing initial advice and guidance relating to statutory and discretionary student financial support, including reviewing of hardship fund applications, ensuring appropriate and sufficient information and evidence has been received.
In Return we Offer:
- 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
- Family-friendly policies
- Great campus facilities
Find more information about the many other benefits, including salary sacrifice schemes and campus nursery.
Additional Information:
If you would like to find out more or are interested in applying, informal enquiries prior to application can be made to Anna Pearson by email at a.c.pearson2@bradford.ac.uk.
Please note, as this role is part of our frontline student support team, the successful candidate will be required to work on campus for most of the working week with limited scope for working remotely.
Confronting Inequality: Celebrating Diversity
At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave.
In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.
£27,644 to £29,959 per annum (pro-rata)
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Student Life Generalist Advisor employer: University of Bradford
Contact Detail:
University of Bradford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Life Generalist Advisor
✨Tip Number 1
Get to know the University of Bradford inside out! Familiarise yourself with their values, especially around social inclusion and diversity. This will help you connect with the interviewers and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! As a Student Life Generalist Advisor, you'll be the first point of contact for students. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or through university events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at the University of Bradford.
We think you need these skills to ace Student Life Generalist Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about making a difference in their lives and how you can contribute to our mission at the University of Bradford.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Student Life Generalist Advisor role. We love seeing how your background fits with our focus on social inclusion and student support.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re the right fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at University of Bradford
✨Know Your Stuff
Make sure you understand the role of a Student Life Generalist Advisor inside out. Familiarise yourself with the university's commitment to social inclusion and how the Student Life Service operates. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
As this role involves supporting students with various issues, it's crucial to demonstrate your empathy and understanding during the interview. Prepare examples from your past experiences where you've successfully helped someone in need, whether in a professional or personal context.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to triage student queries. Think about how you would handle different situations, such as a distressed student or a complex financial query, and be ready to articulate your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges the Student Life Service currently faces or how they measure success in supporting students. This shows your enthusiasm for the role and your desire to contribute positively.