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For Companies At a Glance
- Tasks: Assist with queries and provide excellent customer service to applicants and enquirers.
- Company: Join the University of Bradford, a leader in social mobility and inclusion.
- Benefits: Enjoy 25 days holiday, family-friendly policies, and great campus facilities.
- Why this job: Be part of a diverse team making a real impact on students' lives.
- Qualifications: GCSE English and Maths or equivalent experience required; customer service skills essential.
- Other info: Flexible recruitment process to accommodate diverse needs.
The predicted salary is between 28800 - 43200 £ per year.
Overview
University of Bradford
At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential has led to us topping the Social Mobility Index of English universities for the last two years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.
What you will be doing
- Dealing with queries from enquirers and applicants via email, telephone, face to face and LiveChat.
- Providing excellent customer service by ensuring that all enquiries are handled efficiently and effectively.
- Assisting in the successful operation of admissions processes by providing general administrative support for the team.
- Support the delivery of outbound telephone campaigns to enquirers and applicants by training and supervising student ambassadors.
Qualifications/experience
- GCSE English and Maths or equivalent (or equivalent experience).
- Significant experience of working within an office environment.
- Experience of working in a role dealing with the public.
- Experience of working as a member of a team.
- Experience of working within a customer service role.
- Excellent oral and written communication skills.
- Highly developed administrative and organisational skills.
- High level of attention to detail and confidentiality.
- Excellent data entry, IT and MS Office skills.
At the University of Bradford, we recognise and embrace people that work in diverse ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
In return we offer
- 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
- Family-friendly policies
- Great campus facilities including:
- Unique fitness centre
- Eye clinic
- Physiotherapy & sports rehabilitation
- Counselling & mental health services
- On site nursery
- Food & drink outlets
- Generous employer contribution pension schemes – Universities Superannuation Scheme
- Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts
- Find more information about the many other benefits, including salary sacrifice schemes and campus nursery.
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Recruitment and Admissions Assistant employer: University of Bradford
Contact Detail:
University of Bradford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment and Admissions Assistant
✨Tip Number 1
Familiarise yourself with the University of Bradford's mission and values, especially their commitment to social inclusion and diversity. This will help you align your responses during interviews and demonstrate that you share their vision.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully handled queries or resolved issues, as this role heavily relies on excellent communication and problem-solving skills.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects simultaneously. This will highlight your ability to support the admissions processes effectively.
✨Tip Number 4
If you have experience training or supervising others, be sure to mention it. The role involves training student ambassadors, so demonstrating your leadership skills can set you apart from other candidates.
We think you need these skills to ace Recruitment and Admissions Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Recruitment and Admissions Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific examples of your achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the University of Bradford's mission. Highlight your communication skills and experience dealing with the public, and explain how you can contribute to their commitment to social inclusion and diversity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at University of Bradford
✨Showcase Your Customer Service Skills
Since the role involves dealing with queries from enquirers and applicants, it's crucial to highlight your customer service experience. Prepare examples of how you've effectively handled customer inquiries in the past, demonstrating your ability to provide excellent service.
✨Demonstrate Teamwork Experience
The position requires working as part of a team, so be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team's success and how you supported your colleagues.
✨Highlight Your Organisational Skills
With a focus on administrative support, it's important to convey your organisational abilities. Discuss how you manage tasks, prioritise workloads, and maintain attention to detail in your previous roles.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in an office environment and your communication skills. Practise your responses to ensure you can articulate your qualifications clearly and confidently during the interview.