At a Glance
- Tasks: Be the go-to person for IT support and help users resolve tech issues.
- Company: Join the University of Bradford, a diverse and inclusive workplace.
- Benefits: Enjoy 25 days holiday, family-friendly policies, and great campus facilities.
- Other info: Opportunities for career growth and involvement in exciting projects.
- Why this job: Make a real difference in tech support while developing your skills.
- Qualifications: 3 years in IT support and knowledge of Microsoft 365 and ITIL framework.
The predicted salary is between 30000 - 40000 € per year.
This job is only available to University of Bradford staff. It may be released externally should we not appoint internally. Working as part of a team, this role is the primary contact point for all users of the University’s IT services and to offer resolution of incidents and service requests or manage escalations to other resolver groups within the IT Services team.
The successful candidate will have experience working in a 1st/2nd line support environment with at least 3 years’ experience in a similar environment. You will play an active role in the running of the IT Bar service, relocating IT hardware around campus, onboarding new employees with the technology assigned, highlighting possible service improvements, and using the University’s deployment technologies to deploy the operating system images and associated applications onto relevant hardware. You will be expected to work effectively and proactively, as well as provide appropriate support and guidance to junior members of the team. There will also be opportunities for the engineers to develop specialist skills through involvement in a wide range of projects.
Qualifications/experience:
- 5 GCSE’s (Grade A-C) including English Language and Maths or equivalent work experience
- Knowledge of ITIL framework relevant to an IT helpdesk
- Experience of working in an IT Service Desk team operating within an ITIL operational Framework
- Experience of using an IT Service Management Toolset
- Experience of resolving technical problems in end user computing systems including but not exclusive to Windows 10 and Microsoft 365.
- Technical expertise in the following areas to allow first time fix of customer issues, including:
- Microsoft 365
- Office Desktop Applications
- SharePoint
- Microsoft Teams
In return, we offer:
- 25 days holiday (Grade 8) and 13 statutory and customary days (taken at Easter and Christmas).
- Family-friendly policies
- Great campus facilities including:
- Eye clinic
- Physiotherapy & sports rehabilitation
- Counselling & mental health services
- Food & drink outlets
- Generous employer contribution pension schemes
- Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts
Confronting Inequality: Celebrating Diversity
At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave. In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.
Technical Support Analyst in Bradford employer: University of Bradford
The University of Bradford is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of holiday, family-friendly policies, and access to excellent campus facilities, staff are encouraged to thrive both personally and professionally. The university's commitment to diversity and inclusion ensures a welcoming environment for all, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts at the University of Bradford and let them know you're interested in the Technical Support Analyst role. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Brush up on your ITIL knowledge! Since this role involves working within an ITIL operational framework, showing off your understanding during conversations can really set you apart from the crowd.
✨Tip Number 3
Get hands-on with the tech! Familiarise yourself with Microsoft 365, SharePoint, and Teams. If you can demonstrate your skills in these areas during interviews, you'll be in a strong position to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at the University of Bradford.
We think you need these skills to ace Technical Support Analyst in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience in 1st/2nd line support and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Showcase Your Experience:In your application, don’t just list your previous jobs. Share specific examples of how you've resolved technical issues or improved service delivery. This helps us understand your problem-solving skills and hands-on experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status directly. Don’t miss out on this opportunity!
How to prepare for a job interview at University of Bradford
✨Know Your ITIL Framework
Make sure you brush up on your knowledge of the ITIL framework, as it's crucial for this role. Be ready to discuss how you've applied ITIL principles in your previous positions, especially in a 1st/2nd line support environment.
✨Showcase Your Technical Skills
Prepare to demonstrate your expertise in resolving technical problems, particularly with Windows 10 and Microsoft 365. Think of specific examples where you successfully fixed issues on the spot, as this will highlight your ability to provide first-time fixes.
✨Team Player Attitude
Since this role involves working closely with a team, be prepared to talk about your experience collaborating with others. Share instances where you supported junior members or contributed to team projects, showcasing your proactive approach.
✨Highlight Service Improvements
Think about any service improvements you've suggested or implemented in past roles. Be ready to discuss how you identified areas for enhancement and the positive impact those changes had on the service delivery.
