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For Companies At a Glance
- Tasks: Be the go-to person for student queries and provide essential support.
- Company: Join the University of Bradford, a leader in social mobility and inclusion.
- Benefits: Enjoy 25 days holiday, family-friendly policies, and great campus facilities.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: Good education in English and Maths, plus customer service experience.
- Other info: Work on campus with opportunities for personal and professional growth.
The predicted salary is between 27644 - 29959 £ per year.
Overview
Salary: £27,644 to £29,959 per annum
Post Type: Full Time
Contract Type: Permanent
Closing Date: Monday 16 February 2026
Interview Date: To be confirmed
This job is only available to University of Bradford staff. It may be released externally should we not appoint internally.
University of Bradford
At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential has led to us topping the Social Mobility Index of English universities for the last four years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.
Safeguarding
The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.
What you will be doing
- Acting as the first point of contact for all enquiries into the Student Life Service, the Student Life Generalist Adviser acts as the triage point for the Student Life Service, ensuring that the Student Life Specialist Advisers are able to retain capacity for complex and risk associated cases.
- Managing initial queries via a range of options delivered via face-to-face meetings at a service desk or by appointment, by email or by phone.
- Responsible for triaging via the university case management system and assessing whether students require a more urgent level of support and making appropriate referrals.
- Providing initial advice and guidance relating to statutory and discretionary student financial support, including reviewing hardship fund applications, ensuring appropriate and sufficient information and evidence has been received.
Qualifications/experience:
- A good standard of education including English and Maths Level 2 or equivalent qualification (or equivalent experience).
- Experience of providing customer service in a student support setting, or in a customer care environment.
In Return we Offer
- 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
- Family-friendly policies.
- Great campus facilities including:
- Unique fitness centre
- Eye clinic
- Physiotherapy & sports rehabilitation
- Counselling & mental health services
- On site nursery
- Food & drink outlets
Additional Information
If you would like to find out more or are interested in applying, informal enquiries prior to application can be made to Sarah Jones, Head of Student Life by email at.
Please note, as this role is part of our frontline student support team, the successful candidate will be required to work on campus for most of the working week with limited scope for working remotely.
At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you’re pregnant or on maternity leave. In line with the University’s commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.
Student Life Generalist Adviser in Bradford employer: University of Bradford
Contact Detail:
University of Bradford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Life Generalist Adviser in Bradford
✨Tip Number 1
Get to know the University of Bradford inside out! Familiarise yourself with their values, especially around social inclusion and diversity. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with students, think about scenarios where you’ve helped someone in need. Be ready to share these experiences during your interview to demonstrate your ability to handle queries effectively.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current staff or alumni from the University of Bradford. They can provide insights into the culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace Student Life Generalist Adviser in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Student Life Generalist Adviser. We want to see how you can contribute to our mission of supporting students and promoting social inclusion.
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with students, it's crucial to demonstrate your customer service experience. Share specific examples of how you've helped others in a support setting, as this will resonate with us at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application efficiently. We’re excited to hear from you!
How to prepare for a job interview at University of Bradford
✨Know Your Stuff
Make sure you understand the role of a Student Life Generalist Adviser inside out. Familiarise yourself with the responsibilities, especially around triaging student queries and providing financial support advice. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with students, be ready to share examples of your customer service experience. Think about times when you’ve successfully resolved issues or provided support in a challenging situation. Highlighting these experiences will demonstrate your suitability for the role.
✨Emphasise Your Commitment to Inclusion
The University of Bradford values equality, diversity, and inclusion. Be prepared to discuss how you can contribute to these values in your role. Share any relevant experiences or initiatives you've been involved in that promote social mobility or support diverse student populations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Student Life Service and the team dynamics. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to learn more about their commitment to safeguarding and student welfare.
