Front of House Manager - Grade 5
Professional Services
Directorate of Infrastructure
Salary: £27,644 to £29,959 per annum pro rata 19 Hours per week (Sat - Sun Post Type: Part Time Contract Type: Permanent Closing Date: Wednesday 29 July 2026 Interview Date: To be confirmed Reference: HR0199573-4
Are you a customer-focused leader with a passion for delivering excellent service and creating welcoming environments? Do you have the energy and organisation to lead a front-facing team in a fast-paced leisure setting? If so, we have an exciting opportunity for you.
We are looking for a Front of House Manager to join our team at Unique Fitness, based at the University of Bradford.
This is a part-time role (19 hours per week, Saturday to Sunday). We invest in our people and offer opportunities for development within a supportive and energetic environment.
Safeguarding
The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.
Key Responsibilities
- Lead the front of house operation, ensuring a safe, welcoming, and high-quality customer experience
- Manage and support front of house staff, including rotas, training, and day-to-day supervision
- Deliver consistent, excellent customer service across all customer-facing areas
- Act as first point of escalation for customer queries and complaints
- Oversee opening/closing procedures and ensure all health and safety checks are completed
- Manage bookings, memberships, income reconciliation, and administration systems
- Support recruitment, onboarding, and training of staffEnsure accurate incident reporting and compliance with procedures
- Deputise for senior operational staff when required
About Unique Fitness
Unique Fitness is a vibrant wellness facility at the University of Bradford, committed to promoting health, wellbeing, and active lifestyles. We provide a modern fitness environment where staff play a key role in delivering outstanding customer experiences every day.
About You
- National Pool Lifeguard Qualification (to be achieved within 2 months of probation organisation to fund training)
- Gym Instructor qualification (to be achieved within 2 months of probation organisation to fund training)
- Enthusiastic and committed
- Good customer service and communication skills
In return, we offer:
- Free gym and pool facilities
- 25 days holiday PLUS an additional 13 statutory and customary days
- Family-friendly policies
- We have a university nursery which is discounted for University of Bradford employees.
- Generous employer contribution pension schemes -
- A reward scheme for shopping discounts
- A salary sacrifice scheme to assist you in purchasing items like childcare vouchers or a bicycle for commuting
Location: Bradford, United Kingdom
Front Of House Manager - Grade 5 in Aberford employer: University of Bradford
The University of Bradford is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Front of House Manager at Unique Fitness, you will enjoy benefits like free gym access, generous holiday allowances, and family-friendly policies, all while being part of a supportive team dedicated to providing outstanding service in a dynamic environment.
