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- Tasks: Support students with academic and pastoral advice while managing administrative duties.
- Company: Join a vibrant Student Services team dedicated to enhancing student experiences.
- Benefits: Enjoy flexible working hours and the chance to develop your skills in a supportive environment.
- Why this job: Make a real impact on students' lives while working in a dynamic, diverse setting.
- Qualifications: Strong communication skills and a positive attitude are essential; experience in customer service is a plus.
- Other info: Opportunities to work across various locations and engage in exciting new projects.
An exciting opportunity has arisen within Student Services for an enthusiastic, dynamic and motivated Student Advisor. Student Services are looking for an individual with a “can-do” attitude who is an excellent team player, able to deliver excellent customer service during demanding and busy periods.
Our Student Advisors provide academic and pastoral information, advice and guidance to a range of stakeholders including current and prospective students. Working as part of a team, you will also undertake a range of administrative and clerical duties to support the wider Student Services department.
The successful candidate will be required to process and assess applications from students seeking financial support, to advise and assist students applying for Disabled Students Allowance (DSA) and to utilise the student records system for the production of letters, references and council tax exemption forms.
The successful candidate will have effective written and verbal communication skills and be able to maintain a confidential, helpful and cooperative manner when working under pressure. You will be required to work flexibly as part of the Student Services team, supporting other teams such as Reception and the Life Lounge. You may on occasion be required to deliver a service from other locations such as the Queens Specialist Building, Greater Manchester Business School or Institute of Medical Sciences.
You should be committed to continuous improvement and creative ways of working, and be able to support with the delivery of new projects and the advancement of service provision. You will be working with a diverse student body and be able to show sensitivity to individual difference.
In order to meet the needs of the University and Student Services, a flexible approach to working patterns / hours is an essential requirement of this role. The successful candidate will be able to manage competing deadlines and have the ability to use their own initiative.
Student Advisor employer: University of Bolton
Contact Detail:
University of Bolton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advisor
✨Tip Number 1
Familiarise yourself with the specific services and support offered by Student Services. Understanding the range of academic and pastoral advice you’ll be providing will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your 'can-do' attitude and ability to work under pressure.
✨Tip Number 3
Network with current or former Student Advisors if possible. They can provide insights into the role and the team dynamics, which can be invaluable when discussing your fit for the position.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability in your approach to work. Given the diverse student body and varying demands, demonstrating your willingness to take on different tasks will set you apart.
We think you need these skills to ace Student Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Student Advisor role. Emphasise your customer service experience, teamwork abilities, and any administrative tasks you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided support to students or worked in a busy environment, demonstrating your 'can-do' attitude.
Highlight Communication Skills: Since effective communication is key for this role, provide examples in your application that illustrate your written and verbal communication skills. Consider mentioning experiences where you maintained confidentiality and cooperated under pressure.
Showcase Flexibility and Initiative: In your application, discuss instances where you've had to adapt to changing circumstances or manage competing deadlines. This will demonstrate your ability to work flexibly and use your initiative, which is essential for the role.
How to prepare for a job interview at University of Bolton
✨Show Your Enthusiasm
Make sure to express your excitement about the role of Student Advisor. Highlight your 'can-do' attitude and how it aligns with the values of the Student Services team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, especially during busy periods. This will show that you can handle the demands of the role effectively.
✨Communicate Clearly
Since effective communication is key, practice articulating your thoughts clearly. Be ready to discuss how you would provide academic and pastoral support to students.
✨Emphasise Flexibility and Teamwork
Be prepared to discuss your ability to work flexibly and as part of a team. Share experiences where you've supported colleagues or adapted to changing circumstances.
