At a Glance
- Tasks: Provide excellent customer service and administrative support at our main campus reception.
- Company: Join the number one University in Greater Manchester for student satisfaction.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a diverse student body and a chance to develop your skills.
- Why this job: Be the first point of contact and make a difference in students' lives.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Are you interested in joining the number one University in Greater Manchester for student satisfaction?
An exciting opportunity has arisen within Student Services for an enthusiastic, dynamic and motivated Customer Service Assistant (CSA). We are looking for an individual with a “can-do” attitude who is an excellent team player and who can deliver excellent customer service even under demanding, high-volume and busy periods in a key Receptionist role.
Our CSAs are required to provide initial reception duties to students, staff and visitors at our main campus. They also undertake a full range of administrative and clerical duties. It is expected the post holder will provide effective support for applicants, students and staff at the University.
The successful candidate will be required to provide a professional customer focussed reception service, to be the first point of contact (telephone, email, and face-to-face) at Senate House, University of Bolton and to undertake other general administrative duties as appropriate. Previous experience of working in a busy reception or customer facing role is essential.
The successful candidate will have effective written and verbal communication skills and be able to maintain a confidential, helpful and cooperative manner when working under pressure.
You should be committed to working with a diverse student body and be able to show sensitivity to individual differences. In order to meet the needs of the University and Student Services, a flexible approach to working patterns/hours is an essential requirement of this role.
You will be required to manage competing deadlines and have the ability to use your own initiative to resolve and refer a wide range of enquiry types.
Customer Services Assistant (Receptionist) in Bolton employer: University of Bolton
Join the University of Bolton, a leading institution in Greater Manchester renowned for its commitment to student satisfaction and a vibrant work culture. As a Customer Services Assistant, you will thrive in a supportive environment that values teamwork and offers ample opportunities for professional growth, all while making a meaningful impact on the diverse student community. Enjoy the unique advantage of working at our main campus, where your contributions directly enhance the student experience in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant (Receptionist) in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Bolton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Bolton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant (Receptionist) in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Bolton:Your cover letter is your chance to shine! Tell us why you want to work at University of Bolton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Bolton!
How to prepare for a job interview at University of Bolton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
